Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

3 Nov
1 day
Webinar: Szenariomanager in MIKE URBAN+ This free webinar presents the Scenariomanager in MIKE URBAN+. On the hand we will explain the theorie and benefits of the Scenariomanager and on the other a hands-on demo will show you how to use it. Time: 09:00-10.00 UTC Online Register
5 Nov-10 Dec
36 days
CREATING A FRAMEWORK FOR INTEGRATED CATCHMENT MODELLING This five-module, instructor-led, online course will address basic hydrology, model conceptualisation, coupling processes, model setup, model calibration and results analysis. MIKE SHE is tightly integrated with MIKE HYDRO River and the course includes a basic introduction to this. Dates: 5 Nov, 12 Nov, 19 Nov, 26 Nov, 3 Dec, 10 Dec 2020. Time: 08:00-10:00 UTC. Fee: €750 (Early Bird/deadline: 1/10) or €850 (Standard/deadline: 29/10) Online Register
9-13 Nov
5 days
FEFLOW This comprehensive five-day course in Berlin consists of two parts. The introductory part is identical to the course "Introduction to groundwater modelling". The advanced part aims at providing you with the skills for advanced modelling topics. Germany
10-11 Nov
2 days
MIKE URBAN+ COLLECTION SYSTEMS This two-day, hands-on course introduces you to the basic modelling concepts for urban hydrology and drainage network hydraulics as well as to the practicalities of MIKE URBAN+ COLLECTION SYSTENS (MU+ CS). On completion of the course you will be able to u Norway
10-11 Nov
2 days
IINTRODUCTION TO WEST This instructor-facilitated, online introductory course provides you with the skills to benefit from WEST. You will become familiar with WEST user interface, become able to implement a plant layout, simulate its operation, and generate the desired model Slovak Republic
17-19 Nov
3 days
FEFLOW This comprehensive five-day course consists of two parts. The introductory part is identical to the course "Introduction to groundwater modelling". The advanced part aims at providing you with the skills for advanced modelling topics. France
18-19 Nov
2 days
MIKE FLOOD This two-day, hands-on course aims to teach you urban flood modelling by integrating the 1D urban drainage model (MU CS) and 2D overland flow model (MIKE 21). The emphasis is on establishing a 2D overland flow model followed by coupling the 1D and 2D model components to simulate the fully integrated flow dynamics between sewage/storm water systems and surface areas. Indonesia
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Upcoming webinars

3 Nov
1 day
Webinar: Szenariomanager in MIKE URBAN+ This free webinar presents the Scenariomanager in MIKE URBAN+. On the hand we will explain the theorie and benefits of the Scenariomanager and on the other a hands-on demo will show you how to use it. Time: 09:00-10.00 UTC Online Register
25 Nov
1 day
Webinar: WEST 2021: new features and applications During this 45-minute free webinar, you will be introduced to the latest developments in WEST, DHI’s software application for dynamic modelling and simulation of wastewater systems. You will gain insights in the new features and models available in the upcoming WEST release, which would allow you to answer both traditional and novel challenges in the design, operation and optimization of WWTPs. Fee: Free-of-charge. Time: 04:00-05:00 PM UTC. Online Register
25 Nov
1 day
Webinar: WEST 2021: new features and applications During this 45-minute free webinar, you will be introduced to the latest developments in WEST, DHI’s software application for dynamic modelling and simulation of wastewater systems. You will gain insights in the new features and models available in the upcoming WEST release, which would allow you to answer both traditional and novel challenges in the design, operation and optimization of WWTPs. Fee: Free-of-charge. Time: 06:00-07:00 AM UTC. Online Register
More webinars