Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

23-24 Nov
2 days
MIKE URBAN WATER DISTRIBUTION This two-day course gives you an introduction to data management and numerical modelling (EPANET) of water distribution systems in order to enable you to set up and run simple MU WD models. Greece
23-24 Nov
2 days
WATER RESOURCES INFORMATION MANAGEMENT This two-day course gives you a sound knowledge of information management ‘Best Practices’ and how to configure systems to support your specific needs and the decision support processes. Vietnam
27 Nov
1 day
MIKE FLOOD FORECASTING WORKSHOP This one-day workshop will overview DHI's MIKE Flood Forecasting solution, utilising MIKE OPERATIONS in predicting floods. New Zealand
28 Nov
1 day
MIKE HYDRO River Introduction to fully dynamic modelling with MIKE HYDRO River. A 1-hour free webinar, 13.00 - 14.00 UTC Online
28 Nov
1 day
MIKE OPERATIONS Real-time overview of data for operational and analytical use. Learn how you can integrate observed and forecast data with numerical models with the use of DHI MIKE OPERATIONS Software. 16.00 UTC Online
28-29 Nov
2 days
MIKE FLOOD This two-day course teaches you urban flood modelling by integrating the 1D urban drainage model (MU CS) and 2D overland flow model (MIKE 21). The aim is to establish a 2D overland flow model for urban flood modelling. Sweden
29 Nov
1 day
MIKE SHE Introduction to MIKE SHE and a presentation of the GUI. 13:00-14:00 UTC Online
More courses

Upcoming webinars

28 Nov
1 day
MIKE HYDRO River Introduction to fully dynamic modelling with MIKE HYDRO River. A 1-hour free webinar, 13.00 - 14.00 UTC Online
28 Nov
1 day
MIKE OPERATIONS Real-time overview of data for operational and analytical use. Learn how you can integrate observed and forecast data with numerical models with the use of DHI MIKE OPERATIONS Software. 16.00 UTC Online
29 Nov
1 day
MIKE SHE Introduction to MIKE SHE and a presentation of the GUI. 13:00-14:00 UTC Online
30 Nov
1 day
MIKE 21 MOORING ANALYSIS (MA) This free, one-hour webinar will provide an introduction to MIKE 21 Mooring Analysis (MA). This latest member of the MIKE 21 modelling suite supports port operations by providing critical information, which aids design and increasing efficiency. The webinar will first outline the features of MIKE 21 MA and then we will demonstrate the application of this sophisticated yet user-friendly tool. 12:00-13:00 AEST Online
30 Nov
1 day
MIKE 21 This free, one hour webinar will focus on the integrated modeling of coastal and estuarine processes using the sediment transport modules available in MIKE 21 and 3. Includes a description of available modules, of the modular structure of calculation implemented in MIKE and considerations when selecting a model. The presentation also includes several examples of application of the modules, including use of the morphology and shoreline morphology features in MIKE 21. 16:00 - 17:00 UTC (12pm EST) Online
12 Dec
1 day
WATERNET ADVISOR This free, one hour webinar will provide a live demonstration of WaterNet Advisor – an exciting new web based modeling tool that allows water utilities to quickly and efficiently operate their hydraulic model from personal computers, smart phones, and tablets. The webinar will also showcase WaterNet Online’s ability to receive real-time data from SCADA, offering real time, hindcasting and forecasting capabilities. 16:00 - 17:00 UTC (12pm EST) Online
12 Dec
1 day
PROTECTING AND ENHANCING SURFING AMENITY This free, one-hour webinar will provide an introduction to DHI's advanced methods for modelling breaking waves, coastal processes and for quantifying surf amenity. Surf amenity is a significant natural resource for many coastal economies around the world. Protecting surfing resources from negative impacts of development and identifying opportunities to enhance surfing amenity is now considered good coastal management practice. This webinar will outline how surf amenity can be protected. 12:00-13:00 AEST Online
12 Dec
1 day
MIKE URBAN Introduction to modelling with MIKE URBAN. 13.00-14.00 UTC Online
12 Dec
1 day
MIKE FLOOD A demonstration of integrated one- and two- dimensional flood modelling. 13.00 - 14.00 UTC Online
14 Dec
1 day
WATERNET ADVISOR This Webinar will be held in German. The webinar will cover the following: • Introduction to the WaterNet Advisor • How can you benefit in your daily operations? • Live demo of key applications in WaterNet Advisor • Q&A session: Bring your technical questions and get answers from our Water Supply Systems Expert You may benefit from the webinar if you’re working in water utilities, municipalities, fire departments, risk management agencies or emergency response teams. 09.00 -10.00. UTC (10.00 CET) Online
More webinars