Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

22 Apr
1 day
Webinar: Modeling of Wastewater Treatment Plants: The Journey from WEST to TwinPlant - Part 1 Join us for a 3 part series for WWTPs where we will focus on the initial steps of model-based decision making. During this free 1-hour webinar, you will discover process modeling solutions to best address wastewater treatment challenges such as how to increase treatment capacity, reduce the consumption of energy and chemicals and improve overall efficiency through a powerful combination of best-in-class technology and time-tested methodologies. 15:00 UTC Online Register
22 Apr
1 day
Webinar: Modeling of Wastewater Treatment Plants: The Journey from WEST to TwinPlant - Part 1 Join us for a 3 part series for WWTPs where we will focus on the initial steps of model-based decision making. During this free 1-hour webinar, you will discover process modeling solutions to best address wastewater treatment challenges such as how to increase treatment capacity, reduce the consumption of energy and chemicals and improve overall efficiency through a powerful combination of best-in-class technology and time-tested methodologies. 19:00 UTC Online Register
27 Apr
1 day
Webinar: Integrating oceanographic modeling tools to Artificial Intelligence algorithms for predicting salmon growth in Chile During this 1-hour webinar, you will discover how Vitapro is modernizing the aquaculture sector in Chile. Join our invited speaker Jaime Alarcon to understand how to better predict salmon growth, incorporating modelling technologies and AI. 15:00UTC 10:00 Lima Online Register
27 Apr
1 day
Webinar: Understanding groundwater quality through numerical modelling In this webinar you will get an overview of different modelling approaches for groundwater quality. With practical examples in FEFLOW, the industry standard tool for groundwater modelling, we will demonstrate modelling of transport from conservative species, kinetic reactions up to complex geochemical problems. Dr. Carlos Rivera Villarreyes, Global Product Specialist, will provide several practical examples. Date: 27.04. 2021 Time: 15.00-16.00 UTC Online Register
28 Apr
1 day
Webinar: Understanding groundwater quality through numerical modelling In this webinar you will get an overview of different modelling approaches for groundwater quality. With practical examples in FEFLOW, the industry standard tool for groundwater modelling, we will demonstrate modelling of transport from conservative species, kinetic reactions up to complex geochemical problems. Dr. Carlos Rivera Villarreyes, Global Product Specialist, will provide several practical examples. Date: 28.04. 2021 Time: 07.00-08.00 UTC Online Register
29 Apr
1 day
Webinar: Understanding groundwater quality through numerical modelling In this webinar you will get an overview of different modelling approaches for groundwater quality. With practical examples in FEFLOW, the industry standard tool for groundwater modelling, we will demonstrate modelling of transport from conservative species, kinetic reactions up to complex geochemical problems. Dr. Carlos Rivera Villarreyes, Global Product Specialist, will provide several practical examples. Date: 29.04. 2021 Time: 14.00-15.00 UTC Online Register
30 Apr-20 May
21 days
FEFLOW-GROUNDWATER MODELLING FOR INFRASTRUCTURE AND GEOTECHNICAL PROJECTS Groundwater is typically a challenge in the planning of infrastructure, building and geotechnical projects. This offers you an insights of the modelling solutions within such as context. With dedicated examples, we discuss topics of infiltration through tunnels and dams, simulation of flow barrier (e.g. sheet piles), dewatering scenarios before construction, among others.Time: 13:00 - 15:00 UTC, Price: 900,00 Euro, Early bird 750,00 Euro until 02 April 2021 Online Register
More courses

Upcoming webinars

22 Apr
1 day
Webinar: Modeling of Wastewater Treatment Plants: The Journey from WEST to TwinPlant - Part 1 Join us for a 3 part series for WWTPs where we will focus on the initial steps of model-based decision making. During this free 1-hour webinar, you will discover process modeling solutions to best address wastewater treatment challenges such as how to increase treatment capacity, reduce the consumption of energy and chemicals and improve overall efficiency through a powerful combination of best-in-class technology and time-tested methodologies. 15:00 UTC Online Register
22 Apr
1 day
Webinar: Modeling of Wastewater Treatment Plants: The Journey from WEST to TwinPlant - Part 1 Join us for a 3 part series for WWTPs where we will focus on the initial steps of model-based decision making. During this free 1-hour webinar, you will discover process modeling solutions to best address wastewater treatment challenges such as how to increase treatment capacity, reduce the consumption of energy and chemicals and improve overall efficiency through a powerful combination of best-in-class technology and time-tested methodologies. 19:00 UTC Online Register
27 Apr
1 day
Webinar: Integrating oceanographic modeling tools to Artificial Intelligence algorithms for predicting salmon growth in Chile During this 1-hour webinar, you will discover how Vitapro is modernizing the aquaculture sector in Chile. Join our invited speaker Jaime Alarcon to understand how to better predict salmon growth, incorporating modelling technologies and AI. 15:00UTC 10:00 Lima Online Register
27 Apr
1 day
Webinar: Understanding groundwater quality through numerical modelling In this webinar you will get an overview of different modelling approaches for groundwater quality. With practical examples in FEFLOW, the industry standard tool for groundwater modelling, we will demonstrate modelling of transport from conservative species, kinetic reactions up to complex geochemical problems. Dr. Carlos Rivera Villarreyes, Global Product Specialist, will provide several practical examples. Date: 27.04. 2021 Time: 15.00-16.00 UTC Online Register
28 Apr
1 day
Webinar: Understanding groundwater quality through numerical modelling In this webinar you will get an overview of different modelling approaches for groundwater quality. With practical examples in FEFLOW, the industry standard tool for groundwater modelling, we will demonstrate modelling of transport from conservative species, kinetic reactions up to complex geochemical problems. Dr. Carlos Rivera Villarreyes, Global Product Specialist, will provide several practical examples. Date: 28.04. 2021 Time: 07.00-08.00 UTC Online Register
29 Apr
1 day
Webinar: Understanding groundwater quality through numerical modelling In this webinar you will get an overview of different modelling approaches for groundwater quality. With practical examples in FEFLOW, the industry standard tool for groundwater modelling, we will demonstrate modelling of transport from conservative species, kinetic reactions up to complex geochemical problems. Dr. Carlos Rivera Villarreyes, Global Product Specialist, will provide several practical examples. Date: 29.04. 2021 Time: 14.00-15.00 UTC Online Register
6 May
1 day
Webinar: MIKE Mine - cloud-based operational mine water management, reduce cost, minimize risk, respond quickly. MIKE Mine is a customizable decision support tool designed for mine owners and operators. During this 60 minute webinar, you will see a live demonstration of the application and see how you can easily centralize all online and offline data, notice trends in real-time, reconcile plans and operations and monitor performance indicators that will allow you to take the appropriate action quickly. 19:00UTC 15:00EDT Online Register
11 May
1 day
Webinar: Integrated urban water management During this webinar we’ll provide an introduction to the ‘hottest’ urban water trend – implementing digital twins and insights into why digital twins are important and how they help water managers take better decisions. You will also see real user interface and user experience running digital twins for three urban water segments: water distribution network, collections system and wastewater treatment plan. Date: Tuesday 11 May 2021 Time: 7.00am UTC Online Register
11 May
1 day
Webinar: Integrated urban water management During this webinar we’ll provide an introduction to the ‘hottest’ urban water trend – implementing digital twins and insights into why digital twins are important and how they help water managers take better decisions. You will also see real user interface and user experience running digital twins for three urban water segments: water distribution network, collections system and wastewater treatment plan. Date: Tuesday 11 May 2021 Time: 3.00pm UTC Online Register
20 May
1 day
Webinar: Modeling of Wastewater Treatment Plants: The Journey from WEST to TwinPlant - Part 2 Part 2 of this 3 part series will focus on the real-time controls allowing utilities to operate WWTPs with confidence and precision. During this free 1-hour webinar, you will discover how process modeling solutions can be customized and programmed in to utility control systems. Learn how automated controls and optimizers will address wastewater treatment challenges and improve overall efficiency through a powerful combination of best-in-class technology and time-tested methodologies. 19:00 UTC Online Register
More webinars