Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

20-23 Aug
4 days
FEFLOW - advanced groundwater modelling This four-day course aims to provide you with the skills for advanced modelling topics. Depending on the needs of the group of participants a selection of topics is offered, covering advanced applications and exploring the most out of FEFLOW software. Brazil
21 Aug
1 day
MIKE 21C This free, one hour webinar will teach you the theoretical and practical aspects of cohesive and non-cohesive sediment transport modeling in rivers and reservoirs. MIKE 21 Curvilinear (MIKE 21C) consists of a curvilinear hydrodynamics module (CHD) and a sediment transport model (CST). A curvilinear grid generator is also available for preparation of the curvilinear grids for the simulations. 15:00-16:00 UTC (11:00am-12:00pm EST) Online
22 Aug
1 day
SHORELINE MANAGEMENT This one-day course in Auckland gives you an understanding of the available tools and procedures that can help creating a sustainable management of the physical environment in the coastal zone. An extra one-day field trip may be included at additional cost. New Zealand
23 Aug
1 day
MIKE POWERED BY DHI TECHNOLOGIES This free, one-hour webinar will introduce you to the world of MIKE Powered by DHI technologies. Across the globe, water professionals know MIKE Powered by DHI is the gold standard. The total coverage and truly integrated modeling possibilities of our product range is unmatched by any similar software family. We offer everything from off-the-shelf software to highly customizable, cost-effective and sustainable IT solutions, developed specifically for your project. 18:00 UTC (2:00pm EST) Online
3-4 Sep
2 days
MIKE URBAN COLLECTION SYSTEMS This two-day course gives you an introduction to data management and numerical modelling of urban collection system networks (separate and combined) in order to enable you to set up and run simple MU CS models. Australia
4-5 Sep
2 days
MIKE URBAN COLLECTION SYSTEMS This two-day course in Wellington gives you an introduction to data management and numerical modelling of urban collection system networks (separate and combined) in order to enable you to set up and run simple MU CS models. New Zealand
5 Sep
1 day
MIKE 3 MARINE WEBINAR This free, 30 minute webinar provides you with a background of the mechanics of the operational white-box model which underpins central Waitemata harbour forecasts for the Safeswim initiative, monitoring the water quality in and around the Waitemata harbour. Join lead Marine modeller and coastal scientist, Ben Tuckey, as he walks you through this exciting project, used daily by thousands of Auckland bathers before they swim at local beaches. Online
More courses

Upcoming webinars

21 Aug
1 day
MIKE 21C This free, one hour webinar will teach you the theoretical and practical aspects of cohesive and non-cohesive sediment transport modeling in rivers and reservoirs. MIKE 21 Curvilinear (MIKE 21C) consists of a curvilinear hydrodynamics module (CHD) and a sediment transport model (CST). A curvilinear grid generator is also available for preparation of the curvilinear grids for the simulations. 15:00-16:00 UTC (11:00am-12:00pm EST) Online
23 Aug
1 day
MIKE POWERED BY DHI TECHNOLOGIES This free, one-hour webinar will introduce you to the world of MIKE Powered by DHI technologies. Across the globe, water professionals know MIKE Powered by DHI is the gold standard. The total coverage and truly integrated modeling possibilities of our product range is unmatched by any similar software family. We offer everything from off-the-shelf software to highly customizable, cost-effective and sustainable IT solutions, developed specifically for your project. 18:00 UTC (2:00pm EST) Online
5 Sep
1 day
MIKE 3 MARINE WEBINAR This free, 30 minute webinar provides you with a background of the mechanics of the operational white-box model which underpins central Waitemata harbour forecasts for the Safeswim initiative, monitoring the water quality in and around the Waitemata harbour. Join lead Marine modeller and coastal scientist, Ben Tuckey, as he walks you through this exciting project, used daily by thousands of Auckland bathers before they swim at local beaches. Online
6 Sep
1 day
MIKE 21 MOORING ANALYSIS This free, one hour webinar, introduces you to the fundamentals of dynamic mooring analysis and gives you an introduction on how to set up a moored ship in a port subject to environmental forcings such as waves, currents and wind. The course will also help you assessing vessel motions, fender and line forces, which is of utmost importance when planning for port design and operations. Online
27 Sep
1 day
MIKE URBAN This free, one hour webinar provides an introduction to different approaches of modeling green infrastructure in MIKE URBAN and their effect on different types of storm events. In addition, you are introduced to storm water quality and treatment options. The webinar encompasses all types of green infrastructure practices on the local level including bio-retention cells, rain gardens, green roofs, infiltration trenches, permeable pavements, rain barrels and vegetative swales. 16:00-17:00 UTC (12:00-1:00pm EST) Online
3 Oct
1 day
MIKE URBAN CPOD WEBINAR This free, 30 minute webinar introduces a web-based geo-spatial operational service for urban managers and environmental regulators for improved catchment management.  This webinar takes place on 3 October 2018, 12:00-12:30 NZT. Online
11 Oct
1 day
MIKE HYDRO RIVER This free webinar is a general introduction to the MIKE HYDRO River system and its application areas. It will cover the capabilities for modelling of simple or complex river systems incl. hydraulic structure and reservoir operations, flood forecasting, pollution transport, water quality and dam break analysis. It will further illustrate the capability of MIKE HYDRO River to be an important component in fully integrated model applications with couplings to 2D surface models and hydrological models. 14:00-15:00 UTC Online
11 Oct
1 day
FEFLOW This free, one-hour webinar offers a case study of a state-of-the-art groundwater flow model that was developed in a complex hydrogeologic setting to improve pore pressure estimate reliability and optimize a dewatering system with respect to CAPEX and OPEX costs. The high-resolution 4D groundwater flow model for transient pit wall pore pressure and mine inflow estimates was developed for a large open pit mine in Peru. 15:00 - 16:00 UTC (11am - 12pm EST) Online
25 Oct
1 day
MIKE SHE If you had time for an open discussion with MIKE Powered by DHI staff, what would you ask? In our series of “Ask an Expert” webinars, we give you that chance. Any question - from beginner to advanced - is welcome, and will be addressed in an open forum. This session will focus on MIKE SHE, the most widely used software for fully coupled and fully integrated surface water and groundwater modeling. 15:00-16:00 UTC (11:00am-12:00pm EST) Online
13 Nov
1 day
MIKE FLOOD This free-of charge, one-hour webinar provides an introduction to the MIKE FLOOD framework and its capabilities for integrated one and two dimensional flood modelling. You will be introduced to the setup and application of a coupled flood model including a 1D collection system network, a 1D river network and a 2D surface model for floodplains as well as how to visualize flood model results. 14:00-15:00 UTC Online
More webinars