Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

27 Aug
1 day
WEST In this one hour free webinar, presented in Portuguese, different aspects of sewage treatment systems will be presented. From the correct characterization of the effluent to be treated, to the operational details, several points relevant for optimization and energy efficiency will be addressed. 15:00 - 16:00 UTC (11:00 am EST) Online
28 Aug
1 day
WATERNET ADVISOR This free 1 hour webinar presented in Portuguese, will bring the definition of concepts about water losses in supply systems, what are their main causes and how is the national scenario in this regard. It will present the main tools that can help to reduce physical losses in Water Supply Systems. Case studies will be shown where hydraulic modeling tools were used bringing excellent results in a short time period. 15:00 - 16:00 UTC (11am EST) https://zoom.us/meeting/register/65c96ad221d975e17c24e00bf0acd2b8 Online
29 Aug
1 day
MIKE URBAN The use of numerical models has been of great importance, used for design companies, environmental agencies, regulators and sanitation operators. Today, a collection and / or distribution network model is an indispensable tool for rational and cost-effective operation. Modelling is a key component in the journey towards the digital transformation of a sanitation company or city hall with regard to urban storm drainage to provide sustainable and quality service. 15:00-16:00 UTC (11:00am EST) Online
29-30 Aug
2 days
LITTORAL PROCESSES FM AND MIKE 21 ST FM This two-day, hands-on course will teach you the fundamentals of sand transport modelling in the marine environment. You will learn how to set up a sand transport model and simulate the sand transport and morphological changes using a coupled setup with f Indonesia
29-30 Aug
2 days
MIKE URBAN COLLECTION SYSTEMS This two-day course gives you an introduction to data management and numerical modelling of urban collection system networks (separate and combined) in order to enable you to set up and run simple MU CS models. Philippines
3-4 Sep
2 days
MIKE 21 FLOW MODEL HD FM This two-day course teaches you the fundamentals of 2D hydrodynamic modelling (HD) and gives you an introduction on how to set up a hydrodynamic model using the MIKE 21 Flow Model HD FM model using flexible mesh bathymetry. Indonesia
3-4 Sep
2 days
MIKE 21 FLOW MODEL HD This two-day course teaches you the fundamentals of 2D hydrodynamic modelling and gives you an introduction on how to set up a hydrodynamic model using MIKE 21 Flow Model HD and MIKE 21 NHD (Nested) using rectangular grid bathymetry. Indonesia
More courses

Upcoming webinars

27 Aug
1 day
WEST In this one hour free webinar, presented in Portuguese, different aspects of sewage treatment systems will be presented. From the correct characterization of the effluent to be treated, to the operational details, several points relevant for optimization and energy efficiency will be addressed. 15:00 - 16:00 UTC (11:00 am EST) Online
28 Aug
1 day
WATERNET ADVISOR This free 1 hour webinar presented in Portuguese, will bring the definition of concepts about water losses in supply systems, what are their main causes and how is the national scenario in this regard. It will present the main tools that can help to reduce physical losses in Water Supply Systems. Case studies will be shown where hydraulic modeling tools were used bringing excellent results in a short time period. 15:00 - 16:00 UTC (11am EST) https://zoom.us/meeting/register/65c96ad221d975e17c24e00bf0acd2b8 Online
29 Aug
1 day
MIKE URBAN The use of numerical models has been of great importance, used for design companies, environmental agencies, regulators and sanitation operators. Today, a collection and / or distribution network model is an indispensable tool for rational and cost-effective operation. Modelling is a key component in the journey towards the digital transformation of a sanitation company or city hall with regard to urban storm drainage to provide sustainable and quality service. 15:00-16:00 UTC (11:00am EST) Online
4 Sep
1 day
DHI NZ WEBINAR: MIKE URBAN+ Following the launch of the new MIKE URBAN+ earlier in the year, join senior urban modeller Rathika Jebamony as she takes you through the new interface, providing tips and tricks along the way, including the main differences between the new interface and the older MIKE URBAN classic interface. 0:00-0:30 UTC (12:00 pm NZST) Online Register
4 Sep
1 day
CREST This webinar discusses a solution strategy including the "identification" of critical source areas for pollutant load reduction, "prioritisation" based on contaminant influence on in-stream ecological health, and “mitigation” through optimal measures. Time: 4 September 2019, 02:00 UTC Online Register
5 Sep
1 day
COASTAL RESILIENCE The compounded negative effects of coastal flooding and erosion are why coastal regions have been challenged more than ever in recent years to plan, prepare and adapt for changed flood risks – now and in the future. During this free 30 minute webinar, gain powerful insight on how modelling technology can offer a holistic approach to decision support and enable true adaptation to be achieved. 15:00 UTC (11:00AM EST) Online
11 Sep
1 day
GROUNDWATER MODELLING WITHIN THE MINING CONTEXT In this 45-minutes' webinar you will receive an overview of FEFLOW's main areas of application as well as FEFLOW’s unique features and processes for mining applications. You will also be presented with a live demonstration example of how to get started with FEFLOW at mine sites. Time: 11 September 2019, 06:00 UTC (4 PM AEST). Price: Free of charge. Online Register
12 Sep
1 day
MIKE URBAN This free, one-hour webinar provides an introduction to the different approaches of modeling green infrastructure in MIKE URBAN and their effect on different types of storm events. In addition, you are introduced to storm water quality and treatment options. The webinar encompasses all types of the green infrastructure practices on the local level thus including bio-retention cells, rain gardens, green roofs, infiltration trenches, permeable pavements, rain barrels and vegetative swales. 16:00-17:00 UTC (12pm EST) Online
24 Sep
1 day
INTRODUCTION TO ECOSYSTEM MODELLING Join this free, three-quarters of an hour webinar that will introduce you to the ECO Lab module, an advanced modelling framework that will allow you to assess a number of water quality and ecosystem related issues. Through a number of examples we will demonstrate and discuss how the ECO Lab model has been successfully applied for a wide number of applications. Fee: Free-of-charge. Time: 15:00-16:00 UTC. Online
24 Sep
1 day
INTRODUCTION TO ECOSYSTEM MODELLING Join this free, three-quarters of an hour webinar that will introduce you to the ECO Lab module, an advanced modelling framework that will allow you to assess a number of water quality and ecosystem related issues. Through a number of examples we will demonstrate and discuss how the ECO Lab model has been successfully applied for a wide number of applications. Fee: Free-of-charge. Time: 06:00-07:00 UTC. Online
More webinars