Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

16 Jun
1 day
Webinar: MIKE+ for Water Distribution In this online webinar, you will learn more about MIKE+ for Water Distribution network modelling. You will get an overview of the tool’s improved workflows, new special analysis, how it can be used and where it sets itself apart from the classic MIKE URBAN. Online Register
22 Jun
1 day
Webinar: From model calibration to uncertainty quantification: A roadmap for groundwater modelling Calibration of groundwater models is relevant task in the entire modelling cycle, however the uncertainty of model predictions playes even a predominant role. In this webinar, Dr. Carlos Rivera Villarreyes, Global Product Specialist, will address how FEFLOW / FePEST numerical methods can support you through the long road from model calibration up to predictive uncertainty. Date: 22.06. 2021 Time: 15.00-16.00 UTC Online Register
22 Jun
1 day
Webinar: Modelling of Wastewater Treatment Plants – Part 3: Optimization using WEST software – Module II: Phosphorus in wastewater and cost evaluation During this this free 1-hour webinar, we will show how modelling wastewater treatment systems can support process optimization related to nutrients removal, with focus on nitrogen, attempting to achieve environmental standards for effluent emissions and also to evaluate the economic viability of the operation. 15:00UTC 12:00 Brasilia Online Register
23 Jun
1 day
Webinar: From model calibration to uncertainty quantification: A roadmap for groundwater modelling Calibration of groundwater models is relevant task in the entire modelling cycle, however the uncertainty of model predictions playes even a predominant role. In this webinar, Dr. Carlos Rivera Villarreyes, Global Product Specialist, will address how FEFLOW / FePEST numerical methods can support you through the long road from model calibration up to predictive uncertainty. Date 23.06.2021 Time: 07.00-08.00 UTC Online Register
24 Jun
1 day
Webinar: From model calibration to uncertainty quantification: A roadmap for groundwater modelling Calibration of groundwater models is relevant task in the entire modelling cycle, however the uncertainty of model predictions playes even a predominant role. In this webinar, Dr. Carlos Rivera Villarreyes, Global Product Specialist, will address how FEFLOW / FePEST numerical methods can support you through the long road from model calibration up to predictive uncertainty. Date: 24.06. 2021 Time: 14.00-15.00 UTC Online Register
24 Jun
1 day
Webinar: Modeling of Wastewater Treatment Plants: The Journey from WEST to TwinPlant - Part 3 Part 3 of this series will demonstrate TwinPlant. During this free 1-hour webinar, discover how process modeling and control solutions culminate in advanced technology for automating WEST simulation using real-time data assimilation. Imagine how ML and AI advancements can be incorporated into your facility and how predictive analytics address wastewater treatment challenges to improve overall efficiency through a powerful combination of best-in-class technology and time-tested methodologies. 15:00UTC Online Register
24 Jun
1 day
Webinar: Modeling of Wastewater Treatment Plants: The Journey from WEST to TwinPlant - Part 3 Part 3 of this series will demonstrate TwinPlant. During this free 1-hour webinar, discover how process modeling and control solutions culminate in advanced technology for automating WEST simulation using real-time data assimilation. Imagine how ML and AI advancements can be incorporated into your facility and how predictive analytics address wastewater treatment challenges to improve overall efficiency through a powerful combination of best-in-class technology and time-tested methodologies. 19:00UTC Online Register
More courses

Upcoming webinars

16 Jun
1 day
Webinar: MIKE+ for Water Distribution In this online webinar, you will learn more about MIKE+ for Water Distribution network modelling. You will get an overview of the tool’s improved workflows, new special analysis, how it can be used and where it sets itself apart from the classic MIKE URBAN. Online Register
22 Jun
1 day
Webinar: From model calibration to uncertainty quantification: A roadmap for groundwater modelling Calibration of groundwater models is relevant task in the entire modelling cycle, however the uncertainty of model predictions playes even a predominant role. In this webinar, Dr. Carlos Rivera Villarreyes, Global Product Specialist, will address how FEFLOW / FePEST numerical methods can support you through the long road from model calibration up to predictive uncertainty. Date: 22.06. 2021 Time: 15.00-16.00 UTC Online Register
22 Jun
1 day
Webinar: Modelling of Wastewater Treatment Plants – Part 3: Optimization using WEST software – Module II: Phosphorus in wastewater and cost evaluation During this this free 1-hour webinar, we will show how modelling wastewater treatment systems can support process optimization related to nutrients removal, with focus on nitrogen, attempting to achieve environmental standards for effluent emissions and also to evaluate the economic viability of the operation. 15:00UTC 12:00 Brasilia Online Register
23 Jun
1 day
Webinar: From model calibration to uncertainty quantification: A roadmap for groundwater modelling Calibration of groundwater models is relevant task in the entire modelling cycle, however the uncertainty of model predictions playes even a predominant role. In this webinar, Dr. Carlos Rivera Villarreyes, Global Product Specialist, will address how FEFLOW / FePEST numerical methods can support you through the long road from model calibration up to predictive uncertainty. Date 23.06.2021 Time: 07.00-08.00 UTC Online Register
24 Jun
1 day
Webinar: From model calibration to uncertainty quantification: A roadmap for groundwater modelling Calibration of groundwater models is relevant task in the entire modelling cycle, however the uncertainty of model predictions playes even a predominant role. In this webinar, Dr. Carlos Rivera Villarreyes, Global Product Specialist, will address how FEFLOW / FePEST numerical methods can support you through the long road from model calibration up to predictive uncertainty. Date: 24.06. 2021 Time: 14.00-15.00 UTC Online Register
24 Jun
1 day
Webinar: Modeling of Wastewater Treatment Plants: The Journey from WEST to TwinPlant - Part 3 Part 3 of this series will demonstrate TwinPlant. During this free 1-hour webinar, discover how process modeling and control solutions culminate in advanced technology for automating WEST simulation using real-time data assimilation. Imagine how ML and AI advancements can be incorporated into your facility and how predictive analytics address wastewater treatment challenges to improve overall efficiency through a powerful combination of best-in-class technology and time-tested methodologies. 15:00UTC Online Register
24 Jun
1 day
Webinar: Modeling of Wastewater Treatment Plants: The Journey from WEST to TwinPlant - Part 3 Part 3 of this series will demonstrate TwinPlant. During this free 1-hour webinar, discover how process modeling and control solutions culminate in advanced technology for automating WEST simulation using real-time data assimilation. Imagine how ML and AI advancements can be incorporated into your facility and how predictive analytics address wastewater treatment challenges to improve overall efficiency through a powerful combination of best-in-class technology and time-tested methodologies. 19:00UTC Online Register
28 Jun
1 day
Webinar: MIKE 2021 Update 1: What’s new in MIKE 21/3 Join this webinar for an in-depth look at what’s new in MIKE 21 and MIKE 3. See the groundbreaking new near-bed transport model in action, which allows you to simulate simultaneously suspended mixed sand and mud transport to better represent dredging activities in MIKE 21/3 Mud Transport. Date 28.06.2021 Time: 15.00 -16.00 UTC Online Register
28 Jun
1 day
Webinar: MIKE 2021 Update 1: What’s new in MIKE 21/3 Join this webinar for an in-depth look at what’s new in MIKE 21 and MIKE 3. See the groundbreaking new near-bed transport model in action, which allows you to simulate simultaneously suspended mixed sand and mud transport to better represent dredging activities in MIKE 21/3 Mud Transport. Date 28.06.2021 Time: 07.00 - 08.00 UTC Online Register
29 Jun
1 day
Webinar: MIKE 2021 Update 1: What’s new in MIKE+ and WaterNet Advisor CS/SWMM MIKE 2021 Update 1 is packed with new features, tools and updates to expand your modelling capabilities, speed up workflows and produce more accurate results. Join this webinar for an in-depth look at what’s new in MIKE+ and WaterNet Advisor as part of this latest Release. Date: 29.06.2021, Time: 07:00 - 08:00 UTC Online Register
More webinars