Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

22-23 Aug
2 days
DYNAMIC ANALYSIS OF MOORED VESSELS This two-day course teaches you the fundamentals of mooring analysis using the MIKE 21 MA. The course gives you an introduction on how to set up a moored ship in a port which is subject to environmental forcings such as waves, currents and wind. Singapore
23-25 Aug
3 days
MIKE 21C This three-day courses teaches you the theoretical and practical aspects of cohesive and non-cohesive sediment transport modelling in rivers and reservoirs. We can adapt the course to your individual requests. India
24 Aug
1 day
SHORELINE MANAGEMENT This one-day course in Auckland gives you an understanding of the available tools and procedures that can help creating a sustainable management of the physical environment in the coastal zone. New Zealand
29-30 Aug
2 days
MIKE HYDRO RIVER This two-day course in Wellington gives you an introduction to the capabilities of the MIKE HYDRO River modelling system in order to enable you to set up and run basic river models with MIKE HYDRO River. New Zealand
29 Aug
1 day
MIKE OPERATIONS Real-time overview of data for operational and analytical use. Learn how you can integrate observed and forecast data with numerical models with the use of DHI MIKE OPERATIONS Software. 06.00 UTC Online
29 Aug
1 day
MIKE HYDRO River Introduction to fully dynamic modelling with MIKE HYDRO River. A 1-hour free webinar, 13.00 - 14.00 UTC Online
30 Aug
1 day
MIKE SHE Introduction to MIKE SHE and a presentation of the GUI. 13:00-14:00 UTC Online
More courses

Upcoming webinars

29 Aug
1 day
MIKE OPERATIONS Real-time overview of data for operational and analytical use. Learn how you can integrate observed and forecast data with numerical models with the use of DHI MIKE OPERATIONS Software. 06.00 UTC Online
29 Aug
1 day
MIKE HYDRO River Introduction to fully dynamic modelling with MIKE HYDRO River. A 1-hour free webinar, 13.00 - 14.00 UTC Online
30 Aug
1 day
MIKE SHE Introduction to MIKE SHE and a presentation of the GUI. 13:00-14:00 UTC Online
5 Sep
1 day
MIKE FLOOD A demonstration of integrated one- and two- dimensional flood modelling. 13.00 - 14.00 UTC Online
7 Sep
1 day
MIKE FLOOD This free, one hour webinar will demonstrate MIKE FLOOD’s capabilities for integrated one and two dimensional flood modeling. You will see how to set up a coupled model combining a 1D sewer network, a 1D river network, and a 2D floodplain, as well as how to visualize results. 16:00-17:00 UTC (12pm EST) Online
7 Sep
1 day
MODELLING THE EFFECTS OF HEAVY RAINFALL EVENTS: OUR SOLUTION This webinar will introduce our solution for managing the risks of urban flooding caused by heavy rainfall events. We will illustrate the methods and tools used to identify these risks, to establish effective warning systems and to develop protective measures. A 1-hour free webinar, 8.00 - 9:00 UTC Online
7 Sep
1 day
MIKE 21 MOORING ANALYSIS MIKE 21 Mooring Analysis (MA) is the latest member of the MIKE 21 modelling suite, extending the applicability of MIKE towards port operations. It helps designing ports and increasing its efficiency. The Webinar will give an introduction to the feature set of MIKE 21 MA and show application examples of this sophisticated and at the same time easy to use tool. A 1-hour webinar. 13.00 UTC Online Register
14 Sep
1 day
WATERNET ADVISOR This Webinar will be held in German. The webinar will cover the following: • Introduction to the WaterNet Advisor • How can you benefit in your daily operations? • Live demo of key applications in WaterNet Advisor • Q&A session: Bring your technical questions and get answers from our Water Supply Systems Expert You may benefit from the webinar if you’re working in water utilities, municipalities, fire departments, risk management agencies or emergency response teams. 08.00 -09.00. UTC (10.00 CEST) Online
14 Sep
1 day
ABM LAB This free, one hour webinar introduces you to the fundamentals of ABM Lab which can be used to simulate the behavior response of large marine mammals to environmental noise during their migration as one objective of an environmental risk assessment. 16:00-17:00 UTC (12pm EST) Online
21 Sep
1 day
MIKE HYDRO BASIN Introduction to Modeling with MIKE HYDRO BASIN 16:00 - 17:00 UTC (12pm EST) Online
More webinars