Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

2 Mar
1 day
Webinar: Integrated tools for Urban Areas: How integration of modeling softwares can assist you in a decision making for urban areas If you work with water utilities, project development, flood risk management, or urban planning, MIKE+ is the right tool to help you making decisions quickly, easier and more accurate. Join this free webinar to discover how applying the power of MIKE+ to all your urban water systems, from distribution networks and collection systems to river networks and flooding, you’ll be able to discover patterns, develop predictive modelling, and test sustainable design options. 15:00UTC Online Register
9-10 Mar
2 days
MIKE+ COLLECTION SYSTEMS This two-day, hands-on course introduces you to the basic modelling concepts for urban hydrology and drainage network hydraulics as well as to the practicalities of MIKE+ COLLECTION SYSTEMS. On completion of the course you will be able to use MIKE+ CS software to develop your own models by importing GIS data and editing the model data, run hydraulic and water quality simulations, review and present simulations results. The course is held over Microsoft Teams. Norway
10 Mar
1 day
Webinar: Modelling density-driven flow for mining applications with FEFLOW FEFLOW is the industry standard tool for groundwater modelling and is widely used in the mining sector around the globe. Typically hydrogeological systems dominated with hyper-saline conditions (e.g. Lithium and Potash mines) require the modelling of flow and mass transport processes in a coupled manner. In this dedicated technical webinar, Dr. Carlos Rivera Villarreyes, Global Product Specialist – FEFLOW, gives an overview of modelling density-driven flow. 06:00-07:00 UTC Online Register
16 Mar
1 day
Webinar: Overview of groundwater modelling solutions for mining applications using FEFLOW During this free 45-minute webinar, you'll be introduced to the key features of FEFLOW, a comprehensive software package which allows you to overcome the most challenging mining and groundwater related concerns. The webinar will focus on the new 3D unstructured-mesh that can be used to implement a straightforward and detailed mining plan. Moreover, you'll learn how to accurately estimate dewatering volumes and pore pressure distributions. There will be ample time for questions and answers. Time:14.00-15.00 UTC. Online Register
18 Mar
1 day
Webinar: Mesh Builder This 60 minute webinar will show you how to quickly create high-quality 2D meshes. You will discover how to streamline the mesh creation process for urban flood applications while reducing errors by automating the most time-consuming step in the model building process. Time: 18.03.2021 09:00 UTC Online Register
23 Mar
1 day
Webinar: Overview of groundwater modelling solutions for mining applications using FEFLOW During this free 45-minute webinar, you'll be introduced to the key features of FEFLOW, a comprehensive software package which allows you to overcome the most challenging mining and groundwater related concerns. The webinar will focus on the new 3D unstructured-mesh that can be used to implement a straightforward and detailed mining plan. Moreover, you'll learn how to accurately estimate dewatering volumes and pore pressure distributions. There will be ample time for questions and answers. Time:07.00-08.00 UTC. Online Register
13-14 Apr
2 days
MIKE+ URBAN COLLECTION SYSTEMS This two-day, hands-on course introduces you to the basic modelling concepts for urban hydrology and drainage network hydraulics as well as to the practicalities of MIKE+ URBAN COLLECTION SYSTENS. On completion of the course you will be able to use MIKE+ URBAN CS software to develop your own models by importing GIS data and editing the model data, run hydraulic and water quality simulations, review and present simulations results. The course is held in central Malmö or over Microsoft Teams. Sweden
More courses

Upcoming webinars

2 Mar
1 day
Webinar: Integrated tools for Urban Areas: How integration of modeling softwares can assist you in a decision making for urban areas If you work with water utilities, project development, flood risk management, or urban planning, MIKE+ is the right tool to help you making decisions quickly, easier and more accurate. Join this free webinar to discover how applying the power of MIKE+ to all your urban water systems, from distribution networks and collection systems to river networks and flooding, you’ll be able to discover patterns, develop predictive modelling, and test sustainable design options. 15:00UTC Online Register
10 Mar
1 day
Webinar: Modelling density-driven flow for mining applications with FEFLOW FEFLOW is the industry standard tool for groundwater modelling and is widely used in the mining sector around the globe. Typically hydrogeological systems dominated with hyper-saline conditions (e.g. Lithium and Potash mines) require the modelling of flow and mass transport processes in a coupled manner. In this dedicated technical webinar, Dr. Carlos Rivera Villarreyes, Global Product Specialist – FEFLOW, gives an overview of modelling density-driven flow. 06:00-07:00 UTC Online Register
16 Mar
1 day
Webinar: Overview of groundwater modelling solutions for mining applications using FEFLOW During this free 45-minute webinar, you'll be introduced to the key features of FEFLOW, a comprehensive software package which allows you to overcome the most challenging mining and groundwater related concerns. The webinar will focus on the new 3D unstructured-mesh that can be used to implement a straightforward and detailed mining plan. Moreover, you'll learn how to accurately estimate dewatering volumes and pore pressure distributions. There will be ample time for questions and answers. Time:14.00-15.00 UTC. Online Register
18 Mar
1 day
Webinar: Mesh Builder This 60 minute webinar will show you how to quickly create high-quality 2D meshes. You will discover how to streamline the mesh creation process for urban flood applications while reducing errors by automating the most time-consuming step in the model building process. Time: 18.03.2021 09:00 UTC Online Register
23 Mar
1 day
Webinar: Overview of groundwater modelling solutions for mining applications using FEFLOW During this free 45-minute webinar, you'll be introduced to the key features of FEFLOW, a comprehensive software package which allows you to overcome the most challenging mining and groundwater related concerns. The webinar will focus on the new 3D unstructured-mesh that can be used to implement a straightforward and detailed mining plan. Moreover, you'll learn how to accurately estimate dewatering volumes and pore pressure distributions. There will be ample time for questions and answers. Time:07.00-08.00 UTC. Online Register
22 Apr
1 day
Webinar: Modelling of Wastewater Treatment Plants (WWTPs) using WEST Many WWTPs are operated in a less-than-optimal manner with respect to both treatment and energy efficiency. Investigations suggest that up to 30-40% energy savings could be achieved if all WWTPs were optimally operated. During this free 1-hour webinar, you will discover solutions to best address wastewater treatment challenges through best-in-class technology and time-tested methodologies. 15:00UTC Online Register
22 Apr
1 day
Webinar: Modelling of Wastewater Treatment Plants (WWTPs) using WEST Many WWTPs are operated in a less-than-optimal manner with respect to both treatment and energy efficiency. Investigations suggest that up to 30-40% energy savings could be achieved if all WWTPs were optimally operated. During this free 1-hour webinar, you will discover solutions to best address wastewater treatment challenges through best-in-class technology and time-tested methodologies. 19:00UTC Online Register
27 Apr
1 day
Webinar: Understanding groundwater quality through numerical modelling In this webinar you will get an onverview of different modelling approaches for groundwater quality. With practical examples in FEFLOW, the industry standard tool for groundwater modelling, we will demonstrate modelling of transport from conservative species, kinetic reactions up to complex geochemical problems. Dr. Carlos Rivera Villarreyes, Global Product Specialist, will provide several practical examples. Date: 27.04. 2021 Time: 15.00-16.00 UTC Online Register
28 Apr
1 day
Webinar: Understanding groundwater quality through numerical modelling In this webinar you will get an onverview of different modelling approaches for groundwater quality. With practical examples in FEFLOW, the industry standard tool for groundwater modelling, we will demonstrate modelling of transport from conservative species, kinetic reactions up to complex geochemical problems. Dr. Carlos Rivera Villarreyes, Global Product Specialist, will provide several practical examples. Date: 28.04. 2021 Time: 07.00-08.00 UTC Online Register
29 Apr
1 day
Webinar: Understanding groundwater quality through numerical modelling In this webinar you will get an onverview of different modelling approaches for groundwater quality. With practical examples in FEFLOW, the industry standard tool for groundwater modelling, we will demonstrate modelling of transport from conservative species, kinetic reactions up to complex geochemical problems. Dr. Carlos Rivera Villarreyes, Global Product Specialist, will provide several practical examples. Date: 29.04. 2021 Time: 14.00-15.00 UTC Online Register
More webinars