Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

30 Mar
1 day
PORT EXPANSION SOLUTION This webinar will give you insights to how our Port Expansion Solution can help you optimise your channel operability and sustainably grow trade now and into the future. Online Register
30-31 Mar
2 days
MIKE 21/3 ECO LAB This two-day course in Lisbon, teaches you the fundamentals of ecological modelling and gives you an introduction on how to develop an ecological, process oriented model using either MIKE 21 or MIKE 3 ECO Lab (classic or FM series) Portugal
30-31 Mar
2 days
MIKE HYDRO RIVER ECO LAB This two-day course teaches you the fundamentals of ecological modelling and gives you an introduction on how to develop an ecological model and set it up using MIKE HYDRO River ECO Lab. Focus is on 1D systems. Greece
30-31 Mar
2 days
MIKE HYDRO RIVER ECO LAB This two-day course in Bremen teaches you the fundamentals of ecological modelling and gives you an introduction on how to develop an ecological model and set it up using MIKE HYDRO River ECO Lab. Focus is on 1D systems. Germany
31 Mar
1 day
MIKE SHE Introduction to MIKE SHE and a presentation of the GUI. 13:00-14.00 UTC Online Register
3-7 Apr
5 days
FEFLOW - GROUNDWATER MODELLING FOR OPEN-CAST MINING Open-cast mines, estimation of dewatering volumes, pore pressure and drawdown maps, simulation of variably saturated conditions, inclusions of faults and anisotropic media. ***Course Fee: 300,00 € *** Online
3-4 Apr
2 days
MIKE 21 FLOW MODEL HD FM This two-day course teaches you the fundamentals of 2D hydrodynamic modelling (HD) and gives you an introduction on how to set up a hydrodynamic model using the MIKE 21 Flow Model HD FM model using flexible mesh bathymetry. Romania
More courses

Upcoming webinars

30 Mar
1 day
PORT EXPANSION SOLUTION This webinar will give you insights to how our Port Expansion Solution can help you optimise your channel operability and sustainably grow trade now and into the future. Online Register
31 Mar
1 day
MIKE SHE Introduction to MIKE SHE and a presentation of the GUI. 13:00-14.00 UTC Online Register
4 Apr
1 day
INTRODUCTION TO MOORING ANALYSIS WITH MIKE 21 MA MIKE 21 Mooring Analysis (MA) is the latest member of the MIKE 21 modelling suite, extending the applicability of MIKE towards port operations. It helps designing ports and increasing its efficiency. The Webinar will give an introduction to the feature set of MIKE 21 MA and show application examples of this sophisticated and at the same time easy to use tool. A 1-hour webinar. 9.00 UTC Online
11 Apr
1 day
MIKE HYDRO RIVER Introduction to fully dynamic modelling with MIKE HYDRO River. 13.00-14:00 UTC Online Register
12 Apr
1 day
MIKE HYDRO BASIN Introduction to modelling with MIKE HYDRO Basin. 13:00-14:00 UTC Online Register
13 Apr
1 day
MIKE URBAN Introduction to real-time control modelling with MIKE URBAN. 16:00-17:00 UTC Online
18 Apr
1 day
MIKE FLOOD A demonstration of integrated one- and two- dimensional flood modelling. 13:00-14:00 UTC Online Register
18 Apr
1 day
INTRODUCTION TO MOORING ANALYSIS WITH MIKE 21 MA MIKE 21 Mooring Analysis (MA) is the latest member of the MIKE 21 modelling suite, extending the applicability of MIKE towards port operations. It helps designing ports and increasing its efficiency. The Webinar will give an introduction to the feature set of MIKE 21 MA and show application examples of this sophisticated and at the same time easy to use tool. A 1-hour webinar. 17.00 UTC Online
18 Apr
1 day
WHAT'S NEW IN FEFLOW 7.1 - MIKE RELEASE 2017 An overview of new features in version 7.1/2017. 15.00-16.00 UTC Online
19 Apr
1 day
MIKE SHE Introduction to MIKE SHE and a presentation of the GUI. 13:00-14:00 UTC Online Register
More webinars