Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Our Contact

MIKE Powered by DHI
Customer Success team mike@dhigroup.com

Learn more

MIKE User Forum

Find your local MIKE Powered by DHI support

Upcoming Training Courses

14-15 Nov
2 days		 MIKE URBAN COLLECTION SYSTEMS This two-day course gives you an introduction to data management and numerical modelling of urban collection system networks (separate and combined) in order to enable you to set up and run simple MU CS models. Greece
18-20 Nov
3 days		 FEFLOW This three-day course provides you with an introduction to groundwater modelling using FEFLOW. You learn about the basic concepts of the software through building flow and transport models (2D/3D). France
20 Nov
1 day		 MIKE SHE Join this free 45-minute webinar (including a "Question-Answer" session) for an introduction to the MIKE SHE software. MIKE SHE is the most widely used software for fully coupled and fully integrated surface water and groundwater modelling. MIKE SHE integrates surface water, groundwater, recharge, evapotranspiration, and more, an all in one solution. Time: 02.00 AM UTC Online Register
20-21 Nov
2 days		 MIKE 21 FLOW MODEL HD FM This two-day course aims at enabling you to set up and run flow simulations with MIKE 21 Flow Model HD FM using flexible mesh bathymetry, advanced data preparation and editing facilities and presentation tools. Indonesia
21 Nov
1 day		 SUSTAINABLE TOURISM DEVELOPMENT Effective waterfront management and development requires an in-depth understanding of the coastal water environment and controlling processes to assure long-term sustainability. In addition, tourist facilities are increasingly vulnerable to climate change impacts such as hurricanes and floods. In this free, one-hour webinar, we’ll reveal how better preparedness secures your most valuable assets resulting in significant investment and operational savings. 15:00-16:00 UTC (11:00am EST) Online
21 Nov
1 day		 VIRTUAL RIVER 4.0 We introduce the basic concepts and advantages of Virtual River 4.0, based on concrete uses in three areas – (i) inspection of control systems, (ii) employee training, as well as (iii) information production through the digital twin. We show when and how known, imprinted errors increase the use of trainings and test and how Virtual River 4.0 can be used as a formal instrument for inspection and qualification of personnel. Time 1:00 pm UTC (14:00 GMT + 2 Amsterdam, Berlin, Rome, Vienna), Length: 45 min. Online Register
21-22 Nov
2 days		 MIKE 21C FLOW MODEL This two-day course teaches you the fundamentals of 2D hydrodynamic modelling and gives you an introduction on how to set up a hydrodynamic model using MIKE 21 C Flow Model Vietnam
More courses

Upcoming webinars

20 Nov
1 day		 MIKE SHE Join this free 45-minute webinar (including a "Question-Answer" session) for an introduction to the MIKE SHE software. MIKE SHE is the most widely used software for fully coupled and fully integrated surface water and groundwater modelling. MIKE SHE integrates surface water, groundwater, recharge, evapotranspiration, and more, an all in one solution. Time: 02.00 AM UTC Online Register
21 Nov
1 day		 SUSTAINABLE TOURISM DEVELOPMENT Effective waterfront management and development requires an in-depth understanding of the coastal water environment and controlling processes to assure long-term sustainability. In addition, tourist facilities are increasingly vulnerable to climate change impacts such as hurricanes and floods. In this free, one-hour webinar, we’ll reveal how better preparedness secures your most valuable assets resulting in significant investment and operational savings. 15:00-16:00 UTC (11:00am EST) Online
21 Nov
1 day		 VIRTUAL RIVER 4.0 We introduce the basic concepts and advantages of Virtual River 4.0, based on concrete uses in three areas – (i) inspection of control systems, (ii) employee training, as well as (iii) information production through the digital twin. We show when and how known, imprinted errors increase the use of trainings and test and how Virtual River 4.0 can be used as a formal instrument for inspection and qualification of personnel. Time 1:00 pm UTC (14:00 GMT + 2 Amsterdam, Berlin, Rome, Vienna), Length: 45 min. Online Register
26 Nov
1 day		 MANAGING THE IMPACTS OF UNDERWATER NOISE Join this free 45-minute webinar for an introduction to a very ‘hot’ environmental topic - managing the impacts of underwater noise. Gain insight as to why the effects of underwater noise have become such an important environmental issue. We will share the fundamentals of a “risk-based approach” which is believed to be the most proactive way to address such noise impacts. Time: 06:00-07:00 UTC Online Register
26 Nov
1 day		 MANAGING THE IMPACTS OF UNDERWATER NOISE Join this free 45-minute webinar for an introduction to a very ‘hot’ environmental topic - managing the impacts of underwater noise. Gain insight as to why the effects of underwater noise have become such an important environmental issue. We will share the fundamentals of a “risk-based approach” which is believed to be the most proactive way to address such noise impacts. Time: 15:00-16:00 UTC Online Register
27 Nov
1 day		 How can digital tools support future marine EIAs? Join this 1 hour webinar which will present DHI outlook on future easy-to-use online tools for marine EIAs (Environmental Impact Assessments), show you examples and discuss how digitalization can be used to easier implement new science for assessing or screening for environmental impacts. Fee: Free of charge, Time: 15.00 - 16.00 UTC Online Register
3 Dec
1 day		 INTRODUCTION TO 2020 RELEASE OF MIKE URBAN+ FOR URBAN MODELLING This free, 45-minutes webinar will focus on introducing the new features in the modelling of water distribution, collection system and 2D flood modelling capabilities in MIKE URBAN+ 2020 Release. Participants will also get an overview MIKE URBAN+ and its capabilities. The webinar will include a Q&A session. Time: 8.00 - 9.00 AM UTC Online Register
3 Dec
1 day		 INTRODUCTION TO 2020 RELEASE OF MIKE URBAN+ FOR URBAN MODELLING This free, 45-minutes webinar will focus on introducing the new features in the modelling of water distribution, collection system and 2D flood modelling capabilities in MIKE URBAN+ 2020 Release. Participants will also get an overview MIKE URBAN+ and its capabilities. The webinar will include a Q&A session. Time: 1.00 - 2 .00 AM UTC Online Register
5 Dec
1 day		 INTRODUCTION TO 2020 RELEASE OF MIKE URBAN+ FOR URBAN MODELLING This free, 45-minutes webinar will focus on introducing the new features in the modelling of water distribution, collection system and 2D flood modelling capabilities in MIKE URBAN+ 2020 Release. Participants will also get an overview MIKE URBAN+ and its capabilities. The webinar will include a Q&A session. Time: 3.00 - 4.00 PM UTC Online Register
10 Dec
1 day		 INTRODUCTION TO MIKE URBAN+ Following the launch of the new MIKE URBAN+ earlier in the year, join urban modeller Katharina Steinmayr as she takes you through the new interface, providing tips and tricks along the way. 10:00-11.00 UTC+1 Online
More webinars