Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

9-10 Feb
2 days
MIKE+ WATER DISTRIBUTION This two-day, hands-on course gives you an introduction to data management and numerical modelling (EPANET) of water distribution systems. On completion of the course you will be able to use MIKE+ WD software to develop your own models by importing GIS data and editing the model data, run hydraulic and water quality simulations, review and present simulations results. The course is held over Microsoft Teams. Norway
10 Feb
1 day
Webinar: An introduction to groundwater modelling with FEFLOW FEFLOW is widely recognised as a comprehensive software package for subsurface flow and transport simulation. FEFLOW’s unique meshing capabilities (structured and unstructured) allows for the highest degree of flexibility to account in detail for the most simple to complex geometrical configurations. In this one-hour webinar, Dr. Villarreyes, Global Product Specialist – FEFLOW, will provide an introduction to groundwater modelling with FEFLOW as well as a live demo of building a model. 06:00-07:00 UTC Online Register
11 Feb
1 day
Webinar: Future City Flow, take control of your inflow and infiltration. The right measures at the right time now and in the future Future City Flow is a cloud-based decision support system that addresses multiple challenges utilities are facing in planning and operating waste water systems. During this 60 minute webinar you will view a demo of Future City Flow and be introduced to the three main functionalities: Data management and presentation, real-time operation which allows you to control your flows by executing weather adapted control strategies and long term strategic planning, optimizing the value of the investment. 17:00-18:00UTC Online Register
22-26 Feb
5 days
FEFLOW This comprehensive five-day course consists of two parts. The introductory part is identical to the course "Introduction to groundwater modelling". The advanced part aims at providing you with the skills for advanced modelling topics. Germany
9-10 Mar
2 days
MIKE+ COLLECTION SYSTEMS This two-day, hands-on course introduces you to the basic modelling concepts for urban hydrology and drainage network hydraulics as well as to the practicalities of MIKE+ COLLECTION SYSTEMS. On completion of the course you will be able to use MIKE+ CS software to develop your own models by importing GIS data and editing the model data, run hydraulic and water quality simulations, review and present simulations results. The course is held over Microsoft Teams. Norway
10 Mar
1 day
Webinar: Modelling density-driven flow for mining applications with FEFLOW FEFLOW is the industry standard tool for groundwater modelling and is widely used in the mining sector around the globe. Typically hydrogeological systems dominated with hyper-saline conditions (e.g. Lithium and Potash mines) require the modelling of flow and mass transport processes in a coupled manner. In this dedicated technical webinar, Dr. Carlos Rivera Villarreyes, Global Product Specialist – FEFLOW, gives an overview of modelling density-driven flow. 06:00-07:00 UTC Online Register
13-14 Apr
2 days
MIKE+ URBAN COLLECTION SYSTEMS This two-day, hands-on course introduces you to the basic modelling concepts for urban hydrology and drainage network hydraulics as well as to the practicalities of MIKE+ URBAN COLLECTION SYSTENS. On completion of the course you will be able to use MIKE+ URBAN CS software to develop your own models by importing GIS data and editing the model data, run hydraulic and water quality simulations, review and present simulations results. The course is held in central Malmö or over Microsoft Teams. Sweden
More courses

Upcoming webinars

10 Feb
1 day
Webinar: An introduction to groundwater modelling with FEFLOW FEFLOW is widely recognised as a comprehensive software package for subsurface flow and transport simulation. FEFLOW’s unique meshing capabilities (structured and unstructured) allows for the highest degree of flexibility to account in detail for the most simple to complex geometrical configurations. In this one-hour webinar, Dr. Villarreyes, Global Product Specialist – FEFLOW, will provide an introduction to groundwater modelling with FEFLOW as well as a live demo of building a model. 06:00-07:00 UTC Online Register
11 Feb
1 day
Webinar: Future City Flow, take control of your inflow and infiltration. The right measures at the right time now and in the future Future City Flow is a cloud-based decision support system that addresses multiple challenges utilities are facing in planning and operating waste water systems. During this 60 minute webinar you will view a demo of Future City Flow and be introduced to the three main functionalities: Data management and presentation, real-time operation which allows you to control your flows by executing weather adapted control strategies and long term strategic planning, optimizing the value of the investment. 17:00-18:00UTC Online Register
10 Mar
1 day
Webinar: Modelling density-driven flow for mining applications with FEFLOW FEFLOW is the industry standard tool for groundwater modelling and is widely used in the mining sector around the globe. Typically hydrogeological systems dominated with hyper-saline conditions (e.g. Lithium and Potash mines) require the modelling of flow and mass transport processes in a coupled manner. In this dedicated technical webinar, Dr. Carlos Rivera Villarreyes, Global Product Specialist – FEFLOW, gives an overview of modelling density-driven flow. 06:00-07:00 UTC Online Register
More webinars