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As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Customer Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

7-28 Feb
22 days
FEFLOW - Introduction and advanced topics This comprehensive online course consists of two parts. The introductory part is identical to the course "Introduction to groundwater modelling". The advanced part aims at providing you with the skills for advanced modelling topics. Ten appointments of 2h each continuously. Course always takes place on Monday, Wednesday and Friday. Price 2.000,00 Euro Online
2-4 Mar
3 days
INTRODUCTION TO GROUNDWATER MODELLING USING FEFLOW This three-day course provides you with an introduction to groundwater modelling using FEFLOW. You learn about the basic concepts of the software through building flow and transport models (2D/3D). Tunisia
7-9 Mar
3 days
INTRODUCTION TO GROUNDWATER MODELLING USING FEFLOW This three-day course provides you with an introduction to groundwater modelling using FEFLOW. You learn about the basic concepts of the software through building flow and transport models (2D/3D). Morocco
7-9 Mar
3 days
INTRODUCTION TO GROUNDWATER MODELLING USING FEFLOW This three-day course provides you with an introduction to groundwater modelling using FEFLOW. You learn about the basic concepts of the software through building flow and transport models (2D/3D). France
9-10 Mar
2 days
MIKE+ COLLECTION SYSTEMS This two-day course gives you an introduction to data management and numerical modelling of urban collection system networks (separate and combined) in order to enable you to set up and run simple MIKE+ CS models. Switzerland
10-11 Mar
2 days
NUMERICAL MODELLING FOR GEOTHERMAL INSTALLATIONS USING FEFLOW This two-day course aims at providing you with the principles of geothermal modelling using FEFLOW. Depending on the particular needs of the group of participants, additional topics of interest may be covered. France
15-17 Mar
3 days
URBAN FLOOD MODELLING USING MIKE FLOOD This three-day course teaches you urban flood modelling by integrating the 1D urban drainage model (MU CS) and 2D overland flow model (MIKE 21). The aim is to establish a 2D overland flow model for urban flood modelling. Switzerland
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