Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

25-26 Apr
2 days
WEST This two-day hands-on advanced training course provides you with an overview of the multitude of integration and automation options that are available in relation to the WEST software. Italy
25-26 Apr
2 days
MIKE 21 SW/BW This two-day course helps you predict and analyse wave climates in offshore and coastal areas and wave conditions in ports and behind structures where accurate assessment of wave impact is of utmost importance. Vietnam
6-8 May
3 days
MIKE 21 HD and SW This three-day, hands-on course teaches you the fundamentals of 2D hydrodynamic modelling (HD), wave modelling and gives you an introduction on how to set up hydrodynamic model using the MIKE 21 Flow Model HD FM model using flexible mesh bathymetry, spectral wave models using MIKE 21 SW . India
7-8 May
2 days
MIKE 21 FLOW MODEL HD FM This two-day course teaches you the fundamentals of 2D hydrodynamic modelling (HD) and gives you an introduction on how to set up a hydrodynamic model using the MIKE 21 Flow Model HD FM model using flexible mesh bathymetry. Hungary
7 May
1 day
MIKE OPERATIONS This free, one-hour webinar provides information on this dynamic tool which enables you to quickly and safely build real-time systems while offering flexible tools that help you deal with complexities within real-time modeling. We’ll spend 25 minutes on introducing the software and 30 minutes on a live demo which covers a brief tour of a flood forecasting system including models. 15:00-16:00 UTC (11:00am EST) Online
7 May
1 day
SHORELINE MANAGEMENT This one-day course gives you an understanding of the available tools and procedures that can help creating a sustainable management of the physical environment in the coastal zone. New Zealand
8 May
1 day
DHI NZ WEBINAR: Modelling Water Quality in Rivers – Black Box or White Box? Monitoring of river water quality informs the public of potential health risks posed by contact with water. Predictive models used for forecasting can be of two types – white box (deterministic based) or black box (regression based). In this webinar, you will hear an overview of both types of modelling approaches and recommendations on their applications. 0:00-0:30 UTC (12:00 pm NZST) Online Register
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Upcoming webinars

7 May
1 day
MIKE OPERATIONS This free, one-hour webinar provides information on this dynamic tool which enables you to quickly and safely build real-time systems while offering flexible tools that help you deal with complexities within real-time modeling. We’ll spend 25 minutes on introducing the software and 30 minutes on a live demo which covers a brief tour of a flood forecasting system including models. 15:00-16:00 UTC (11:00am EST) Online
8 May
1 day
DHI NZ WEBINAR: Modelling Water Quality in Rivers – Black Box or White Box? Monitoring of river water quality informs the public of potential health risks posed by contact with water. Predictive models used for forecasting can be of two types – white box (deterministic based) or black box (regression based). In this webinar, you will hear an overview of both types of modelling approaches and recommendations on their applications. 0:00-0:30 UTC (12:00 pm NZST) Online Register
8 May
1 day
MIKE URBAN+ Join this one-hour webinar which will give you an overview of how to model all of your city’s pipe networks in ONE modelling platform ensuring overview, integration and higher efficiency in urban modelling. The new features include full hydrological and hydraulic modelling including water quality for all parts of the urban water systems, including water distribution and collection systems. Fee: Free-of-charge. Time: 14:00-15:00 UTC Online
8 May
1 day
MIKE URBAN+ Join this one-hour webinar which will give you an overview of how to model all of your city’s pipe networks in ONE modelling platform ensuring overview, integration and higher efficiency in urban modelling. The new features include full hydrological and hydraulic modelling, including water quality for all parts of the urban water systems including water distribution and collection systems. Fee: Free-of-charge. Time: 05:00-06:00 UTC. Online
9 May
1 day
MIKE URBAN+ Join this one-hour webinar which will give you an overview of how to model all of your city’s pipe networks in ONE modelling platform ensuring overview, integration and higher efficiency in urban modelling. The new features include full hydrological and hydraulic modelling including water quality for all parts of the urban water systems, including water distribution and collection systems. Fee: Free-of-charge. Time: 08:00-09:00 UTC. Online
14 May
1 day
MIKE FLOOD This free one-hour webinar will demonstrate the capabilities of MIKE FLOOD for one- and two-dimensional integrated flood modeling induced by the dam break of a water reservoir and / or a tailing dam. We will present how to model (tailing material (non-Newtonian fluid) due to the dam break of a tailing dam using a 2D approach. 15:00-16:00 UTC (11:00am EST) Online
15 May
1 day
OVERVIEW: MODELLING OF WASTEWATER TREATMENT PLANTS (WWTPs) This one-hour webinar will introduce you to modelling of wastewater processes and systems using WEST, DHI’s software application for dynamic modelling and simulation of biological wastewater treatment plants (WWTPs). Fee: Free-of-charge. Time: 05.00-06:00 UTC Online
15 May
1 day
OVERVIEW: MODELLING OF WASTEWATER TREATMENT PLANTS (WWTPs) This one-hour webinar will introduce you to modelling of wastewater processes and systems using WEST, DHI’s software application for dynamic modelling and simulation of biological wastewater treatment plants (WWTPs). Fee: Free-of-charge. Time: 14.00-15:00 UTC Online
23 May
1 day
OIL SPILL FORECASTING AND MODELLING Introduction of the oil spill modelling tool in MIKE 21/3 and how to set up and model the fate and transport of oil using the MIKE 21/3 Oil Spill model (OS) FM. Demonstration of GlobalSea OS, the newly developed web-based oil spill forecasting application. Online
29 May
1 day
MIKE FLOOD / MIKE URBAN This free, one-hour webinar will demonstrate MIKE URBAN-FLOOD’s capabilities for integrated one and two dimensional urban flood modelling. You will be introduced to the different types of integrated models covering 1D sewers systems and its interaction with an urban 2D surface flow model. The types of results that can be generated with the tool will be presented. 15:00-16:00 UTC (11:00am EST) Online
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