Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Our Contact

MIKE Powered by DHI
Customer Success team mike@dhigroup.com

Learn more

MIKE User Forum

Find your local MIKE Powered by DHI support

Upcoming Training Courses

29 Oct
1 day		 MIKE SHE This free 1 hour webinar has a central focus on the restoration of riparian wetlands in Denmark and Australia and their impact on the ecological status of river-wetland systems, including the reduction of nutrient loading. Time: 06:00 UTC (4pm AEST) Online Register
30-31 Oct
2 days		 MIKE SHE In this three-day course you learn about the physical and modelling aspects of all the processes in the hydrological cycle and fully coupled and fully integrated surface water and groundwater modelling. Greece
30 Oct
1 day		 MIKE SHE This free 1 hour webinar has a central focus on the restoration of riparian wetlands in Denmark and Australia and their impact on the ecological status of river-wetland systems, including the reduction of nutrient loading. 15:00 UTC. Online Register
5 Nov
1 day		 MONITORING OF COLLECTION SYSTEMS This one-day course introduces you to the urban network in relation to monitoring devices´ installation, data collection and data processing. Hungary
6 Nov
1 day		 DHI NZ WEBINAR: Managing Water-Related Health Risks In this webinar, you will hear how Quantitative Microbial Risk Assessment (QMRA) could be used to estimate health risks and develop guidelines to protect public health. Exposure to contaminated water is an important route for the transmission of diarrhoeal pathogens, in addition to the cause of other illnesses such as respiratory, skin rash, earache, and eye irritations. 23:00-23:30 UTC (12:00 pm NZT) Online Register
7-8 Nov
2 days		 MIKE URBAN COLLECTION SYSTEMS This two-day course in Auckland gives you an introduction to data management and numerical modelling of urban collection system networks (separate and combined) in order to enable you to set up and run simple MU CS models. New Zealand
11-15 Nov
5 days		 FEFLOW This comprehensive five-day course in Berlin consists of two parts. The introductory part is identical to the course "Introduction to groundwater modelling". The advanced part aims at providing you with the skills for advanced modelling topics. Germany
More courses

Upcoming webinars

29 Oct
1 day		 MIKE SHE This free 1 hour webinar has a central focus on the restoration of riparian wetlands in Denmark and Australia and their impact on the ecological status of river-wetland systems, including the reduction of nutrient loading. Time: 06:00 UTC (4pm AEST) Online Register
30 Oct
1 day		 MIKE SHE This free 1 hour webinar has a central focus on the restoration of riparian wetlands in Denmark and Australia and their impact on the ecological status of river-wetland systems, including the reduction of nutrient loading. 15:00 UTC. Online Register
6 Nov
1 day		 DHI NZ WEBINAR: Managing Water-Related Health Risks In this webinar, you will hear how Quantitative Microbial Risk Assessment (QMRA) could be used to estimate health risks and develop guidelines to protect public health. Exposure to contaminated water is an important route for the transmission of diarrhoeal pathogens, in addition to the cause of other illnesses such as respiratory, skin rash, earache, and eye irritations. 23:00-23:30 UTC (12:00 pm NZT) Online Register
13 Nov
1 day		 INTRODUCTION TO MIKE URBAN+ Following the launch of the new MIKE URBAN+ earlier in the year, join urban modeller Katharina Steinmayr as she takes you through the new interface, providing tips and tricks along the way. 14:00-15.00 UTC+1 Online
20 Nov
1 day		 MIKE SHE In this free 45 minute webinar, Patrick Delaney, Water Resources Engineer, from DHI Canada, will introduce the MIKE SHE software. MIKE She is used as a complete integrated hydrology cycle modelling solution. MIKE SHE integrates surface water, groundwater, reacharge, evapotranspiration, and more, an all in one solution. Australia
21 Nov
1 day		 SUSTAINABLE TOURISM DEVELOPMENT Effective waterfront management and development requires an in-depth understanding of the coastal water environment and controlling processes to assure long-term sustainability. In addition, tourist facilities are increasingly vulnerable to climate change impacts such as hurricanes and floods. In this free, one-hour webinar, we’ll reveal how better preparedness secures your most valuable assets resulting in significant investment and operational savings. 15:00-16:00 UTC (11:00am EST) Online
26 Nov
1 day		 MANAGING THE IMPACTS OF UNDERWATER NOISE Join this free 45-minute webinar for an introduction to a very ‘hot’ environmental topic - managing the impacts of underwater noise. Gain insight as to why the effects of underwater noise have become such an important environmental issue. We will share the fundamentals of a “risk-based approach” which is believed to be the most proactive way to address such noise impacts. Time: 15:00-16:00 UTC Online Register
26 Nov
1 day		 MANAGING THE IMPACTS OF UNDERWATER NOISE Join this free 45-minute webinar for an introduction to a very ‘hot’ environmental topic - managing the impacts of underwater noise. Gain insight as to why the effects of underwater noise have become such an important environmental issue. We will share the fundamentals of a “risk-based approach” which is believed to be the most proactive way to address such noise impacts. Time: 06:00-07:00 UTC Online Register
27 Nov
1 day		 How can digital tools support future marine EIAs? Join this 1 hour webinar which will present DHI outlook on future easy-to-use online tools for marine EIAs (Environmental Impact Assessments), show you examples and discuss how digitalization can be used to easier implement new science for assessing or screening for environmental impacts. Fee: Free of charge, Time: 7.00 - 8.00 UTC Online Register
27 Nov
1 day		 How can digital tools support future marine EIAs? Join this 1 hour webinar which will present DHI outlook on future easy-to-use online tools for marine EIAs (Environmental Impact Assessments), show you examples and discuss how digitalization can be used to easier implement new science for assessing or screening for environmental impacts. Fee: Free of charge, Time: 15.00 - 16.00 UTC Online Register
More webinars