Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

26-27 Feb
2 days
MIKE URBAN COLLECTION SYSTEMS This two-day course gives you an introduction to data management and numerical modelling of urban collection system networks (separate and combined) in order to enable you to set up and run simple MU CS models. Singapore
26 Feb
1 day
MIKE ECO LAB This free one-hour webinar will present introduction concepts to the ecological modeling tool MIKE ECO Lab. It is used all around the globe in different studies related to aquatic ecosystems modelling and its dynamics. The participant will have the opportunity to know the software interface and learn how to build a model and add the process according to your project necessities, without previous programming knowledge. The main concepts and application examples will be presented. 18:00-19:00 UTC 2:00 pm EST Online
26-27 Feb
2 days
FEFLOW INTRODUCTION This two-day course provides you with an introduction to groundwater modelling using FEFLOW. You learn about the basic concepts of the software through building flow and transport models (2D/3D). Hungary
27-28 Feb
2 days
MIKE HYDRO RIVER This two-day course gives you an introduction to the capabilities of the MIKE HYDRO River modelling system in order to enable you to set up and run basic river models with MIKE HYDRO River. Malaysia
6 Mar
1 day
FEFLOW This free one-hour webinar provides an introduction to groundwater modeling using FEFLOW. The basic concepts of the software, main modeling tools and their application areas will be shown. The scope of application of FEFLOW varies from simple local scale to large scale complex modeling. Application areas include water management, mine water, salt water intrusion, geothermal energy, and variable flow saturated media. 15:00-16:00 UTC (11:00am EST) Online
12 Mar
1 day
WATERNET ADVISOR This free, one-hour webinar will provide a live demonstration of WaterNet Advisor – an exciting web based modeling tool that allows water utilities to quickly and efficiently operate their hydraulic model from various devices such as personal computers, smart phones, and tablets (mobile devices). 15:00-16:00 UTC (11:00am EST) Online
12-13 Mar
2 days
MIKE URBAN COLLECTION SYSTEMS This two-day course gives you an introduction to data management and numerical modelling of urban collection system networks (separate and combined) in order to enable you to set up and run simple MU CS models. Switzerland
More courses

Upcoming webinars

26 Feb
1 day
MIKE ECO LAB This free one-hour webinar will present introduction concepts to the ecological modeling tool MIKE ECO Lab. It is used all around the globe in different studies related to aquatic ecosystems modelling and its dynamics. The participant will have the opportunity to know the software interface and learn how to build a model and add the process according to your project necessities, without previous programming knowledge. The main concepts and application examples will be presented. 18:00-19:00 UTC 2:00 pm EST Online
6 Mar
1 day
FEFLOW This free one-hour webinar provides an introduction to groundwater modeling using FEFLOW. The basic concepts of the software, main modeling tools and their application areas will be shown. The scope of application of FEFLOW varies from simple local scale to large scale complex modeling. Application areas include water management, mine water, salt water intrusion, geothermal energy, and variable flow saturated media. 15:00-16:00 UTC (11:00am EST) Online
12 Mar
1 day
WATERNET ADVISOR This free, one-hour webinar will provide a live demonstration of WaterNet Advisor – an exciting web based modeling tool that allows water utilities to quickly and efficiently operate their hydraulic model from various devices such as personal computers, smart phones, and tablets (mobile devices). 15:00-16:00 UTC (11:00am EST) Online
14 Mar
1 day
MIKE URBAN This free, one-hour webinar provides an introduction to urban water modelling. We will introduce the modeling capabilities of storm runoff and collection network hydrodynamics in MIKE URBAN. Participants will learn how to define both hydraulic and hydrologic network components while discovering how each piece works together to capture real-world scenarios and operations. By the end of the session, participants will be able to build a model, run simulations, and analyze results. 15:00-16:00 UTC (11:00 am EST) Online
9 Apr
1 day
MIKE SHE This free, one hour webinar addresses integrated watershed hydrologic and hydraulic modeling; the cornerstone technology to answer today’s key water management challenges. 15:00-16:00 UTC (11:00am EST) Online
10 Apr
1 day
MIKE 21 This free, 1.5 hour webinar will focus on the integrated modeling of sediment transport processes in coastal and estuarine environments using the sediment transport modules available in MIKE 21 and 3. 15:00-16:00 UTC (11:00am EST) Online
7 May
1 day
MIKE OPERATIONS This free, one-hour webinar provides information on this dynamic tool which enables you to quickly and safely build real-time systems while offering flexible tools that help you deal with complexities within real-time modeling. We’ll spend 25 minutes on introducing the software and 30 minutes on a live demo which covers a brief tour of a flood forecasting system including models. 15:00-16:00 UTC (11:00am EST) Online
14 May
1 day
MIKE FLOOD This free one-hour webinar will demonstrate the capabilities of MIKE FLOOD for one- and two-dimensional integrated flood modeling induced by the dam break of a water reservoir and / or a tailing dam. We will present how to model (tailing material (non-Newtonian fluid) due to the dam break of a tailing dam using a 2D approach. 15:00-16:00 UTC (11:00am EST) Online
29 May
1 day
MIKE FLOOD / MIKE URBAN This free, one-hour webinar will demonstrate MIKE URBAN-FLOOD’s capabilities for integrated one and two dimensional urban flood modelling. You will be introduced to the different types of integrated models covering 1D sewers systems and its interaction with an urban 2D surface flow model. The types of results that can be generated with the tool will be presented. 15:00-16:00 UTC (11:00am EST) Online
11 Jun
1 day
MIKE 21 MOORING ANALYSIS This free, one hour webinar, introduces you to the fundamentals of dynamic mooring analysis and gives you an introduction on how to set up a moored ship in a port subject to environmental forcings such as waves, currents and wind. The course will also help you assessing vessel motions, fender and line forces, which is of utmost importance when planning for port design and operations. 15:00-16:00 UTC (11:00am EST) Online
More webinars