Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

26-30 Jun
5 days
FEFLOW This comprehensive five-day course consists of two parts. The introductory part is identical to the course "Introduction to groundwater modelling". The advanced part aims at providing you with the skills for advanced modelling topics. Germany
27 Jun
1 day
MIKE FLOOD This one-day course teaches you urban flood modelling by integrating the 1D urban drainage model (MU CS) and 2D overland flow model (MIKE 21). The aim is to establish a 2D overland flow model for urban flood modelling. Switzerland
27 Jun
1 day
FEFLOW: Geothermal installations and much more. 15.00-16.00 UTC Online
27 Jun
1 day
MIKE OPERATIONS Real-time overview of data for operational and analytical use. Learn how you can integrate observed and forecast data with numerical models with the use of DHI MIKE OPERATIONS Software. 15.00-16.00 UTC Online
28 Jun
1 day
MODELLING THE EFFECTS OF EXTREME RAINFALL This one-day course gives you an introduction to different ways of looking at the effects of extreme rainfall. In addition to the representation of the effects, modelling is also used to identify measures that reduce the risks of flooding caused by extreme rainfall. The modelling will be executed directly in MIKE URBAN with the elements of rainwater management (LID), for example retention cell and green roof, and with coupled models of MIKE URBAN and MIKE 21. Switzerland
29 Jun
1 day
FEFLOW: Geothermal installations and much more. 07.00 - 8.00 UTC Online
3-4 Jul
2 days
MIKE HYDRO River Migration This two-day course teaches MIKE 11 users how to begin with MIKE HYDRO River and introduces all the advantages of this new platform for modelling of river systems. Thailand
More courses

Upcoming webinars

27 Jun
1 day
FEFLOW: Geothermal installations and much more. 15.00-16.00 UTC Online
27 Jun
1 day
MIKE OPERATIONS Real-time overview of data for operational and analytical use. Learn how you can integrate observed and forecast data with numerical models with the use of DHI MIKE OPERATIONS Software. 15.00-16.00 UTC Online
29 Jun
1 day
FEFLOW: Geothermal installations and much more. 07.00 - 8.00 UTC Online
4 Jul
1 day
FEFLOW: Model calibration, uncertainty analysis and risk analysis with FePEST. 15.00 - 16.00 UTC Online
4 Jul
1 day
MIKE HYDRO River Introduction to fully dynamic modelling with MIKE HYDRO River. A 1-hour free webinar, 13.00 - 14.00 UTC Online
6 Jul
1 day
MODELLING THE EFFECTS OF HEAVY RAINFALL EVENTS: OUR SOLUTION This webinar will introduce our solution for managing the risks of urban flooding caused by heavy rainfall events. We will illustrate the methods and tools used to identify these risks, to establish effective warning systems and to develop protective measures. A 1-hour free webinar, 8.00 - 9:00 UTC Online
6 Jul
1 day
FEFLOW: Model calibration, uncertainty analysis and risk analysis with FePEST. 07.00-08.00 UTC Online
11 Jul
1 day
MIKE FLOOD A demonstration of integrated one- and two- dimensional flood modelling. 13.00 - 14.00 UTC Online
19 Jul
1 day
INTRODUCTION TO MOORING ANALYSIS WITH MIKE 21 MA MIKE 21 Mooring Analysis (MA) is the latest member of the MIKE 21 modelling suite, extending the applicability of MIKE towards port operations. It helps designing ports and increasing its efficiency. The webinar will give an introduction to the feature set of MIKE 21 MA and show application examples of this sophisticated and at the same time easy to use tool. A 1-hour free webinar. 06.00 - 07.00 UTC Online
20 Jul
1 day
MIKE URBAN Using Models to Evaluate LID Strategies for Stormwater Management 16:00-17:00 UTC (12pm EST) Online
More webinars