Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

18 Dec
1 day
WEST This free one hour Webinar will be presented different aspects of WWTP modeling with the software WEST, by DHI. Challenges, benefits, and procedures will be pointed out — since the acquisition of data to the scenario build-up and optimization. All the wastewater treatment stakeholders will be considered, such as designers, builders, operators, WWTP managers, regulators, environmental agencies, external consultants. Presentation will be Portuguese 16:00-17:00 UTC 11:00 am EST Online
22-23 Jan
2 days
MIKE HYDRO RIVER This two-day course gives you an introduction to the capabilities of the MIKE HYDRO River modelling system in order to enable you to set up and run basic river models with MIKE HYDRO River. Italy
23-24 Jan
2 days
MIKE URBAN COLLECTION SYSTEMS This two-day course in Berlin gives you an introduction to data management and numerical modelling of urban collection system networks (separate and combined) in order to enable you to set up and run simple MU CS models. Germany
7 Feb
1 day
FEFLOW This free, one-hour webinar offers a case study of a state-of-the-art groundwater flow model that was developed in a complex hydrogeologic setting to improve pore pressure estimate reliability and optimize a dewatering system with respect to CAPEX and OPEX costs. The high-resolution 4D groundwater flow model for transient pit wall pore pressure and mine inflow estimates was developed for a large open pit mine in Peru. 15:00 - 16:00 UTC (11am - 12pm EST) Online
18-22 Feb
5 days
FEFLOW This comprehensive five-day course in Berlin consists of two parts. The introductory part is identical to the course "Introduction to groundwater modelling". The advanced part aims at providing you with the skills for advanced modelling topics. Germany
6 Mar
1 day
FEFLOW This free one-hour webinar provides an introduction to groundwater modeling using FEFLOW. The basic concepts of the software, main modeling tools and their application areas will be shown. The scope of application of FEFLOW varies from simple local scale to large scale complex modeling. Application areas include water management, mine water, salt water intrusion, geothermal energy, and variable flow saturated media. 15:00-16:00 UTC (11:00 am EST) Online
12 Mar
1 day
WATERNET ADVISOR This free, one-hour webinar will provide a live demonstration of WaterNet Advisor – an exciting web based modeling tool that allows water utilities to quickly and efficiently operate their hydraulic model from various devices such as personal computers, smart phones, and tablets (mobile devices). 15:00-16:00 UTC (11:00am EST) Online
More courses

Upcoming webinars

18 Dec
1 day
WEST This free one hour Webinar will be presented different aspects of WWTP modeling with the software WEST, by DHI. Challenges, benefits, and procedures will be pointed out — since the acquisition of data to the scenario build-up and optimization. All the wastewater treatment stakeholders will be considered, such as designers, builders, operators, WWTP managers, regulators, environmental agencies, external consultants. Presentation will be Portuguese 16:00-17:00 UTC 11:00 am EST Online
7 Feb
1 day
FEFLOW This free, one-hour webinar offers a case study of a state-of-the-art groundwater flow model that was developed in a complex hydrogeologic setting to improve pore pressure estimate reliability and optimize a dewatering system with respect to CAPEX and OPEX costs. The high-resolution 4D groundwater flow model for transient pit wall pore pressure and mine inflow estimates was developed for a large open pit mine in Peru. 15:00 - 16:00 UTC (11am - 12pm EST) Online
6 Mar
1 day
FEFLOW This free one-hour webinar provides an introduction to groundwater modeling using FEFLOW. The basic concepts of the software, main modeling tools and their application areas will be shown. The scope of application of FEFLOW varies from simple local scale to large scale complex modeling. Application areas include water management, mine water, salt water intrusion, geothermal energy, and variable flow saturated media. 15:00-16:00 UTC (11:00 am EST) Online
12 Mar
1 day
WATERNET ADVISOR This free, one-hour webinar will provide a live demonstration of WaterNet Advisor – an exciting web based modeling tool that allows water utilities to quickly and efficiently operate their hydraulic model from various devices such as personal computers, smart phones, and tablets (mobile devices). 15:00-16:00 UTC (11:00am EST) Online
14 Mar
1 day
MIKE URBAN This free, one-hour webinar provides an introduction to urban water modelling. We will introduce the modeling capabilities of storm runoff and collection network hydrodynamics in MIKE URBAN. Participants will learn how to define both hydraulic and hydrologic network components while discovering how each piece works together to capture real-world scenarios and operations. By the end of the session, participants will be able to build a model, run simulations, and analyze results. 15:00-16:00 UTC (11:00 am EST) Online
9 Apr
1 day
MIKE SHE This free, one hour webinar addresses integrated watershed hydrologic and hydraulic modeling; the cornerstone technology to answer today’s key water management challenges. 15:00-16:00 UTC (11:00am EST) Online
25 Apr
1 day
SUSTAINABLE TOURISM DEVELOPMENT Effective waterfront management and development requires an in-depth understanding of the coastal water environment and controlling processes to assure long-term sustainability. In addition, tourist facilities are increasingly vulnerable to climate change impacts such as hurricanes and floods. In this free, one-hour webinar, we’ll reveal how better preparedness secures your most valuable assets resulting in significant investment and operational savings. 15:00-16:00 UTC (11:00am EST) Online
7 May
1 day
MIKE OPERATIONS This free, one-hour webinar provides information on this dynamic tool which enables you to quickly and safely build real-time systems while offering flexible tools that help you deal with complexities within real-time modeling. We’ll spend 25 minutes on introducing the software and 30 minutes on a live demo which covers a brief tour of a flood forecasting system including models. 15:00-16:00 UTC (11:00am EST) Online
14 May
1 day
MIKE FLOOD This free one-hour webinar will demonstrate the capabilities of MIKE FLOOD for one- and two-dimensional integrated flood modeling induced by the dam break of a water reservoir and / or a tailing dam. We will present how to model (tailing material (non-Newtonian fluid) due to the dam break of a tailing dam using a 2D approach. 15:00-16:00 UTC (11:00am EST) Online
29 May
1 day
MIKE FLOOD This free one-hour webinar will demonstrate the capabilities of MIKE FLOOD for one- and two-dimensional integrated flood modeling. You will learn how to set up an integrated model that combines a 1D sewer network, a river network in 1D and a 2D floodplain to visualize the results. 16:00-17:00 UTC (12pm EST) Online
More webinars