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As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

5-6 Oct
2 days
MIKE+ URBAN COLLECTION SYSTEMS This two-day, hands-on course introduces you to the basic modelling concepts for urban hydrology and drainage network hydraulics as well as to the practicalities of MIKE+ URBAN COLLECTION SYSTENS. On completion of the course you will be able to use MIKE+ URBAN CS software to develop your own models by importing GIS data and editing the model data, run hydraulic and water quality simulations, review and present simulations results. The course is held in central Malmö or over Microsoft Teams. Sweden
12-13 Oct
2 days
MIKE+ COLLECTION SYSTEMS This two-day, hands-on course introduces you to the basic modelling concepts for urban hydrology and drainage network hydraulics as well as to the practicalities of MIKE+ COLLECTION SYSTEMS. On completion of the course you will be able to use MIKE+ CS software to develop your own models by importing GIS data and editing the model data, run hydraulic and water quality simulations, review and present simulations results. The course is held in Oslo. Norway
21 Oct
1 day
Webinar: MIKE Mine - cloud-based operational mine water management, reduce cost, minimize risk, respond quickly. MIKE Mine is a customizable decision support tool designed for mine owners and operators. During this 60 minute webinar, you will see a live demonstration of the application and see how you can easily centralize all online and offline data, notice trends in real-time, reconcile plans and operations and monitor performance indicators that will allow you to take the appropriate action quickly. 19:00UTC 15:00ET Online Register
26 Oct-30 Nov
36 days
CREATING A FRAMEWORK FOR INTEGRATED CATCHMENT MODELLING This six-module, instructor-led, online course will address basic hydrology, model conceptualisation, coupling processes, model setup, model calibration and results analysis. MIKE SHE is tightly integrated with MIKE HYDRO River and the course includes a basic introduction to this. Dates: 26 Oct, 2 Nov, 9 Nov, 16 Nov, 23 Nov, 30 Nov 2021. Time: 14:00-16:00 UTC. Fee: €850 (Early Bird/deadline: 28/9) or €950 (Standard/deadline: 18/10) Online Register
1-3 Nov
3 days
INTRODUCTION TO GROUNDWATER MODELLING USING FEFLOW This three-day course provides you with an introduction to groundwater modelling using FEFLOW. You learn about the basic concepts of the software through building flow and transport models (2D/3D). Switzerland
3-4 Nov
2 days
LITTORAL PROCESSES FM AND MIKE 21 ST FM This two-day, hands-on course will teach you the fundamentals of sand transport modelling in the marine environment. You will learn how to set up a sand transport model and simulate the sand transport and morphological changes using a coupled setup with f Morocco
4-5 Nov
2 days
NUMERICAL MODELLING FOR GEOTHERMAL INSTALLATIONS USING FEFLOW This two-day course aims at providing you with the principles of geothermal modelling using FEFLOW. Depending on the particular needs of the group of participants, additional topics of interest may be covered. Switzerland
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Upcoming webinars

21 Oct
1 day
Webinar: MIKE Mine - cloud-based operational mine water management, reduce cost, minimize risk, respond quickly. MIKE Mine is a customizable decision support tool designed for mine owners and operators. During this 60 minute webinar, you will see a live demonstration of the application and see how you can easily centralize all online and offline data, notice trends in real-time, reconcile plans and operations and monitor performance indicators that will allow you to take the appropriate action quickly. 19:00UTC 15:00ET Online Register
16 Nov
1 day
Webinar: Effectively boosting groundwater modelling Join this 60-minute webinar for a live demonstration of the new features in FEFLOW 7.5 as part of the MIKE 2022 Release. Learn how to start using new modelling workflows and even get a sneak peek into the latest developments in FEFLOW / FePEST. Date: 16.11. 2021 Time: 07.00 - 08.00 AM UTC Online Register
16 Nov
1 day
Webinar: Effectively boosting groundwater modelling Join this 60-minute webinar for a live demonstration of the new features in FEFLOW 7.5 as part of the MIKE 2022 Release. Learn how to start using new modelling workflows and even get a sneak peek into the latest developments in FEFLOW / FePEST. Date: 16.11.2021 Time: 16.00 - 17.00 UTC Online Register
23 Nov
1 day
Webinar: PEST++ in FePEST (FEFLOW 7.5) Join this 60-minute webinar for a live demonstration of the new features in FePEST as part of FEFLOW 7.5 in the MIKE 2022 Release. Learn how to get started with PEST++, migrate from classical PEST to PEST++ within the FEFLOW framework and implement Iterative Ensemble Smoother methods for uncertainty quantification. Date: 23.11. 2021 Time: 16.00 - 17.00 UTC Online Register
23 Nov
1 day
Webinar: PEST++ in FePEST (FEFLOW 7.5) Join this 60-minute webinar for a live demonstration of the new features in FePEST as part of FEFLOW 7.5 in the MIKE 2022 Release. Learn how to get started with PEST++, migrate from classical PEST to PEST++ within the FEFLOW framework and implement Iterative Ensemble Smoother methods for uncertainty quantification. Date: 23.11. 2021 Time: 07.00 - 08.00 AM UTC Online Register
30 Nov
1 day
Webinar: MIKE+ Release 2022: News & views Join this 60-minute webinar for a preview of the new features in MIKE+ as part of the MIKE 2022 Release. Learn all about SWMM 2D, advancements in river modelling, improved workflows for model and SCADA mapping, how to integrate MIKE+ with ArcGIS Pro and CAD, new tools and more! Date: 24.11. 2021 Time: 16.00 - 17.00 UTC Online Register
30 Nov
1 day
Webinar: MIKE+ Release 2022: News & views Join this 60-minute webinar for a preview of the new features in MIKE+ as part of the MIKE 2022 Release. Learn all about SWMM 2D, advancements in river modelling, improved workflows for model and SCADA mapping, how to integrate MIKE+ with ArcGIS Pro and CAD, new tools and more! Date: 24.11. 2021 Time: 07.00 - 08.00 AM UTC Online Register
More webinars