Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

25-26 Feb
2 days
FEFLOW Introduction This two-day course provides you with an introduction to groundwater modelling using FEFLOW. You learn about the basic concepts of the software through building flow and transport models (2D/3D). Language: English Hungary
25 Feb
1 day
MIKE URBAN+ 1D/2D This free, one-hour webinar will demonstrate MIKE URBAN+ capabilities for integrated one and two dimensional urban flood modelling. You will be introduced to the different types of integrated models covering 1D sewers systems and its interaction with an urban 2D surface flow model. The types of results that can be generated with the tool will be presented. 10.00 UTC Online Register
26-28 Feb
3 days
MIKE SHE In this three-day course you learn about the physical and modelling aspects of all the processes in the hydrological cycle and fully coupled and fully integrated surface water and groundwater modelling. India
27-28 Feb
2 days
NUMERICAL MODELLING FOR GEOTHERMAL INSTALLATIONS This two-day, hands-on course aims at providing you with the principles of geothermal modelling using FEFLOW for deep and shallow systems moreover, the course also deals with system optimisation (well positioning), pumping cycles, competition between adjacent installation, efficiency and operating life, enhance geothermal systems, etc. Language: English Hungary
2-6 Mar
5 days
Introduction and advanced topics in groundwater modeling This comprehensive five-day course consists of two parts. The introductory part is identical to the course "Introduction to groundwater modelling". The advanced part aims at providing you with the skills for advanced modelling topics. Colombia
3 Mar
1 day
MIKE ECO LAB During this free 1-hour webinar the participant will be introduced to concepts and new technologies that are beyond the scope of traditional water quality models which have received a lot of attention in recent years. Its applications cover studies of habitat connectivity, analysis of migratory patterns, dynamic assessment of impacts of various activities such as dredging, seismic, among others. Don't miss the chance to take a step forward in your environmental studies! 15:00 UTC (10:00am EST) Online Register
4 Mar
1 day
Webinar: MIKE URBAN+ 2D Overland Flow In this online webinar, you will learn more about the latest updates in MIKE URBAN+ 2D overland flow tools. You will get an overview of the tool itself, how it can be used and where it sets itself apart from MIKE FLOOD. Time (NZT): Wednesday, 4 March 2020, 12:00 pm Online Register
More courses

Upcoming webinars

25 Feb
1 day
MIKE URBAN+ 1D/2D This free, one-hour webinar will demonstrate MIKE URBAN+ capabilities for integrated one and two dimensional urban flood modelling. You will be introduced to the different types of integrated models covering 1D sewers systems and its interaction with an urban 2D surface flow model. The types of results that can be generated with the tool will be presented. 10.00 UTC Online Register
3 Mar
1 day
MIKE ECO LAB During this free 1-hour webinar the participant will be introduced to concepts and new technologies that are beyond the scope of traditional water quality models which have received a lot of attention in recent years. Its applications cover studies of habitat connectivity, analysis of migratory patterns, dynamic assessment of impacts of various activities such as dredging, seismic, among others. Don't miss the chance to take a step forward in your environmental studies! 15:00 UTC (10:00am EST) Online Register
4 Mar
1 day
Webinar: MIKE URBAN+ 2D Overland Flow In this online webinar, you will learn more about the latest updates in MIKE URBAN+ 2D overland flow tools. You will get an overview of the tool itself, how it can be used and where it sets itself apart from MIKE FLOOD. Time (NZT): Wednesday, 4 March 2020, 12:00 pm Online Register
10 Mar
1 day
FEFLOW During this free 45 minute webinar, including a Q&A session, we will present the foundation of underground water modelling, headlining the advantages that FEFLOW brings as a tool to your business. The graphical interface of FEFLOW will be presented, as well as visualization of maps and graph outputs of the model. Different versions of the software will be presented, with their functionalities explained (flow and mass transfer). 17:00UTC (1:00pm EST) Online Register
16 Mar
1 day
MIKE URBAN+ 1D/2D This free, one-hour webinar will demonstrate MIKE URBAN+ capabilities for integrated one and two dimensional urban flood modelling. You will be introduced to the different types of integrated models covering 1D sewers systems and its interaction with an urban 2D surface flow model. The types of results that can be generated with the tool will be presented. 14.00 UTC Online Register
17 Mar
1 day
MIKE FLOOD In this free webinar including a Q&A session, we will present the latest possibilities for urban flood simulation with the MIKE URBAN + software (the new generation of urban water modeling). We will show you how a 1D sewer network can be coupled with the 2D surface and give you an idea of ​​how the software can support you in your challenges related to urban drainage, flood protection and risk management. 16:00UTC Online Register
18 Mar
1 day
FEFLOW During this one-hour webinar, including a Q&A sessions, the specialist Nilson Guiguer from Water Service and Technologies Company, in partnership with HydroInfo and DHI will present the webinar “Automatic calibration in FELFOW using PEST”. The Webinar will show how PEST can assist you in calibrating numerical models of flow and contaminant transport in groundwater. 15:00 UTC Online Register
19 Mar
1 day
Webinar: Using Model Warehouse to manage your models In this online webinar, you will learn how Model Warehouse can assist you in managing your modelling files and projects. You will get an overview of the software and the features as well as best practice in storing your modelling related files and projects. Time (NZT): Thursday, 19 March 2020, 12:00 pm Online Register
24 Mar
1 day
WEST During this free 1 hour webinar including Q&A different aspects of sewage treatment systems will be presented. From the correct characterization of the effluent to be treated, to the operational details, several points relevant for optimization and energy efficiency will be addressed. 15:00 UTC (11:00am EST) Online Register
24 Mar
1 day
Webinar : How HydroMaster helps you better prevent floods ? HydroMaster is a live web service that allows you to view, analyse and archive historical as well as upcoming precipitation events. Its flood forecasting capabilities not only show what is coming, but also when it is coming and the projected impact on operations. Date: 24 March. Time: 10:00 AM UTC. Online Register
More webinars