Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

23-24 Apr
2 days
MIKE SHE This two-day, hands-on course covers the physical and modelling aspects of all the processes in the hydrological cycle. It provides hands-on experience with MIKE SHE's easy to use, model independent graphical user interface, as well as time for discussion related to hydrologic projects relevant to the participants. Czech Republic
23-25 Apr
3 days
FEFLOW This three-day course provides you with an introduction to groundwater modelling using FEFLOW. You learn about the basic concepts of the software through building flow and transport models (2D/3D). The course will also provide you with the skills for more advanced groundwater modelling. China
23-24 Apr
2 days
DYNAMIC ANALYSIS OF MOORED VESSELS This two-day, hands-on course in Houston, TX teaches you the fundamentals of mooring analysis using the MIKE 21 MA software and gives you an introduction on how to set up a moored ship in a port which is subject to environmental forcings such as waves, currents, and wind. The course will also help you assess vessel motions, fender and line forces, which is of utmost importance when planning for port design and operations. 14:00-21:00 UTC (9:00am-4:00pm CST) USA
25 Apr
1 day
FEFLOW This free, one-hour webinar covers typical modelling tasks such as mine dewatering (open-cut and underground mines), groundwater rebound, reactive transport (acid mine drainage), etc. FEFLOW’s scope of application ranges from simple local-scale to complex large scale modelling. Application areas include water management, mine water, saltwater intrusion, geothermal energy, and variably saturated media. Online
25-26 Apr
2 days
MIKE SHE In this two-day course you learn about the physical and modelling aspects of all the processes in the hydrological cycle and fully coupled and fully integrated surface water and groundwater modelling. Hungary
25-27 Apr
3 days
MIKE 21C This three-day courses teaches you the theoretical and practical aspects of cohesive and non-cohesive sediment transport modelling in rivers and reservoirs. We can adapt the course to your individual requests. India
26-27 Apr
2 days
MIKE URBAN WATER DISTRIBUTION This two-day course gives you an introduction to data management and numerical modelling (EPANET) of water distribution systems in order to enable you to set up and run simple MU WD models. Austria
More courses

Upcoming webinars

25 Apr
1 day
FEFLOW This free, one-hour webinar covers typical modelling tasks such as mine dewatering (open-cut and underground mines), groundwater rebound, reactive transport (acid mine drainage), etc. FEFLOW’s scope of application ranges from simple local-scale to complex large scale modelling. Application areas include water management, mine water, saltwater intrusion, geothermal energy, and variably saturated media. Online
2 May
1 day
MIKE HYDRO RIVER This free webinar is a general introduction to the MIKE HYDRO River system and its application areas. It will cover the capabilities for modelling of simple or complex river systems incl. hydraulic structure and reservoir operations, flood forecasting, pollution transport, water quality and dam break analysis. It will further illustrate the capability of MIKE HYDRO River to be an important component in fully integrated model applications with couplings to 2D surface models and hydrological models. 14:00-15:00 UTC Online
10 May
1 day
MIKE 21 AND MIKE 3 This free, 1.5 hour webinar will provide an overview the integrated modeling of sediment transport processes in coastal and estuarine environments using the sediment transport modules available in MIKE 21 and 3. Online
17 May
1 day
MIKE 21 This 1.5 hour free webinar will focus on the application of the sediment transport modules available in MIKE 21 and 4 for the analysis and quantification of cohesive sediment deposition processes (silt and mud) and no-cohesive (sand) in docks and access channels to ports. Online
17 May
1 day
FEFLOW This free, one hour webinar provides fundamentals and approaches for FEFLOW customization using the Interface Manager IFM (C/C++) and the Python interface. You will get an overview of the necessary tools for optimizing your daily workflow as a groundwater modeler. 15:00-16:00 UTC (11:00am-12:00pm EST) Online
5 Jun
1 day
URBAN FLOOD MODELLING This free-of-charge, one-hour webinar will demonstrate MIKE URBAN-FLOOD’s capabilities for integrated one and two dimensional urban flood modelling. You will be introduced to the different types of integrated models covering 1D sewer systems and their interaction with an urban 2D surface flow model. The types of results that can be generated with the tool will be presented. 13:-00-14:00 UTC. Online
7 Jun
1 day
MIKE SHE If you had time for an open discussion with MIKE Powered by DHI staff, what would you ask? In our series of “Ask an Expert” webinars, we give you that chance. Any question - from beginner to advanced - is welcome, and will be addressed in an open forum. This session will focus on MIKE SHE, the most widely used software for fully coupled and fully integrated surface water and groundwater modeling. 15:00-16:00 UTC (11:00am-12:00pm EST) Online
21 Jun
1 day
WATERNET ADVISOR This free, one hour webinar will provide a live demonstration of WaterNet Advisor – an exciting new web based modeling tool that allows water utilities to quickly and efficiently operate their hydraulic model from various devices such as personal computers, smart phones, and tablets (mobile devices). The webinar will also showcase WaterNet Online’s ability to receive real-time data from SCADA, offering real time, hindcasting and forecasting capabilities. 16:00-17:00 UTC (12:00-1:00pm EST) Online
26 Jul
1 day
FEFLOW This free, one hour webinar covers typical modeling tasks such as mine dewatering (open-cut and underground mines), groundwater rebound, reactive transport (acid mine drainage), etc. 15:00-16:00 UTC (11:00am-12:00pm EST) Online
14 Aug
1 day
MIKE 21 This free, 1.5 hour webinar will focus on the integrated modeling of sediment transport processes in coastal and estuarine environments using the sediment transport modules available in MIKE 21 and 3. The presentation includes a description of available modules, of the modular structure of calculation implemented in MIKE, useful considerations when selecting which model to adopt (sediment characteristics being the most important), among other modeling related aspects. 16:00-17:30 UTC (12:00-1:30pm EST) Online
More webinars