Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

3-4 Apr
2 days
MIKE 21 FLOW MODEL HD FM This two-day course teaches you the fundamentals of 2D hydrodynamic modelling (HD) and gives you an introduction on how to set up a hydrodynamic model using the MIKE 21 Flow Model HD FM model using flexible mesh bathymetry. Romania
3-4 Apr
2 days
MIKE URBAN WATER DISTRIBUTION This two-day course gives you an introduction to data management and numerical modelling (EPANET) of water distribution systems in order to enable you to set up and run simple MU WD models. Slovak Republic
4 Apr
1 day
INTRODUCTION TO MOORING ANALYSIS WITH MIKE 21 MA MIKE 21 Mooring Analysis (MA) is the latest member of the MIKE 21 modelling suite, extending the applicability of MIKE towards port operations. It helps designing ports and increasing its efficiency. The Webinar will give an introduction to the feature set of MIKE 21 MA and show application examples of this sophisticated and at the same time easy to use tool. A 1-hour webinar. 9.00 UTC Online
4-5 Apr
2 days
MIKE URBAN WATER QUALITY This two-day course gives you an introduction to model water quality in urban collection system networks using MIKE URBAN. The aim is to enable you to set up and run basic water quality models and to assess and present the simulation results. Norway
5-7 Apr
3 days
MIKE FLOOD This three-day course teaches you river flood modelling by integrating the 1D river model (MIKE HYDRO River) and 2D overland flow model (MIKE 21). The aim is to establish a 2D overland flow model for river flood modelling. India
5-6 Apr
2 days
WEST This two-day course gives you an overview of the aspects to be addressed when modelling biological wastewater treatment plants. Training in  the WEST wastewater treatment plant (WWTP) modelling and simulation software is included. Italy
5 Apr
1 day
MODELLING OF STORM WATER FOR GREEN CITIES This one-day course In Auckland gives you an introduction to different approaches to the modelling of various types of green infrastructure in MIKE URBAN and their effect on different types of storm events. Modelling of storm water quality is also included. New Zealand
More courses

Upcoming webinars

4 Apr
1 day
INTRODUCTION TO MOORING ANALYSIS WITH MIKE 21 MA MIKE 21 Mooring Analysis (MA) is the latest member of the MIKE 21 modelling suite, extending the applicability of MIKE towards port operations. It helps designing ports and increasing its efficiency. The Webinar will give an introduction to the feature set of MIKE 21 MA and show application examples of this sophisticated and at the same time easy to use tool. A 1-hour webinar. 9.00 UTC Online
11 Apr
1 day
MIKE HYDRO RIVER Introduction to fully dynamic modelling with MIKE HYDRO River. 13.00-14:00 UTC Online Register
12 Apr
1 day
MIKE HYDRO BASIN Introduction to modelling with MIKE HYDRO Basin. 13:00-14:00 UTC Online Register
13 Apr
1 day
MIKE URBAN Introduction to real-time control modelling with MIKE URBAN. 16:00-17:00 UTC Online
18 Apr
1 day
WHAT'S NEW IN FEFLOW 7.1 - MIKE RELEASE 2017 An overview of new features in version 7.1/2017. 15.00-16.00 UTC Online
18 Apr
1 day
MIKE FLOOD A demonstration of integrated one- and two- dimensional flood modelling. 13:00-14:00 UTC Online Register
18 Apr
1 day
INTRODUCTION TO MOORING ANALYSIS WITH MIKE 21 MA MIKE 21 Mooring Analysis (MA) is the latest member of the MIKE 21 modelling suite, extending the applicability of MIKE towards port operations. It helps designing ports and increasing its efficiency. The Webinar will give an introduction to the feature set of MIKE 21 MA and show application examples of this sophisticated and at the same time easy to use tool. A 1-hour webinar. 17.00 UTC Online
19 Apr
1 day
MIKE SHE Introduction to MIKE SHE and a presentation of the GUI. 13:00-14:00 UTC Online Register
19 Apr
1 day
MIKE URBAN Introduction to modelling with MIKE URBAN. 07.00-08.00 UTC Online
20 Apr
1 day
WHAT'S NEW IN FEFLOW 7.1 - MIKE RELEASE 2017. 08.00 UTC An overview of new features in version 7.1/2017. 07.00-08.00 UTC Online
More webinars