Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

18-19 Oct
2 days
MIKE URBAN COLLECTION SYSTEMS *New Date* This two-day course in Auckland gives you an introduction to data management and numerical modelling of urban collection system networks (separate and combined) in order to enable you to set up and run simple MU CS models. New Zealand
23 Oct
1 day
MIKE 3 WAVE FM Accurate calculation of wave transformation from deep to shallow water until it reaches the very edge of marine structures – and beyond – is of great importance to planners, designers, authorities and asset owners. This new knowledge supports cost effective design and planning of marine infrastructures exposed to wave forcings. Introducing an advanced modelling application that can help you calculate wave transformation processes quickly and accurately. Time: 23 Oct, 07:00 UTC Online
24 Oct
1 day
MIKE 3 WAVE FM Accurate calculation of wave transformation from deep to shallow water until it reaches the very edge of marine structures – and beyond – is of great importance to planners, designers, authorities and asset owners. This new knowledge supports cost effective design and planning of marine infrastructures exposed to wave forcings. Introducing an advanced modelling application that can help you calculate wave transformation processes quickly and accurately. Time: 24 Oct, 15:00 UTC Online
24 Oct
1 day
MONITORING OF COLLECTION SYSTEMS This one-day course introduces you to the urban network in relation to monitoring devices´ installation, data collection and data processing. Hungary
25-26 Oct
2 days
FLOOD MODELLING WITH FLEXIBLE MESH (FM) This two-day advanced course in Wellington aims to teach you how to improve your flood modelling projects by using flexible meshes. The emphasis is on the added value of using flexible meshes compared to rectangular grids. New Zealand
25 Oct
1 day
MIKE SHE If you had time for an open discussion with MIKE Powered by DHI staff, what would you ask? In our series of “Ask an Expert” webinars, we give you that chance. Any question - from beginner to advanced - is welcome, and will be addressed in an open forum. This session will focus on MIKE SHE, the most widely used software for fully coupled and fully integrated surface water and groundwater modeling. 15:00-16:00 UTC (11:00am-12:00pm EST) Online
25-26 Oct
2 days
MIKE FLOOD This two-day course teaches you river flood modelling by integrating the 1D river model (MIKE HYDRO River) and 2D overland flow model (MIKE 21). The aim is to establish a 2D overland flow model for river flood modelling. Greece
More courses

Upcoming webinars

23 Oct
1 day
MIKE 3 WAVE FM Accurate calculation of wave transformation from deep to shallow water until it reaches the very edge of marine structures – and beyond – is of great importance to planners, designers, authorities and asset owners. This new knowledge supports cost effective design and planning of marine infrastructures exposed to wave forcings. Introducing an advanced modelling application that can help you calculate wave transformation processes quickly and accurately. Time: 23 Oct, 07:00 UTC Online
24 Oct
1 day
MIKE 3 WAVE FM Accurate calculation of wave transformation from deep to shallow water until it reaches the very edge of marine structures – and beyond – is of great importance to planners, designers, authorities and asset owners. This new knowledge supports cost effective design and planning of marine infrastructures exposed to wave forcings. Introducing an advanced modelling application that can help you calculate wave transformation processes quickly and accurately. Time: 24 Oct, 15:00 UTC Online
25 Oct
1 day
MIKE SHE If you had time for an open discussion with MIKE Powered by DHI staff, what would you ask? In our series of “Ask an Expert” webinars, we give you that chance. Any question - from beginner to advanced - is welcome, and will be addressed in an open forum. This session will focus on MIKE SHE, the most widely used software for fully coupled and fully integrated surface water and groundwater modeling. 15:00-16:00 UTC (11:00am-12:00pm EST) Online
25 Oct
1 day
MIKE 3 WAVE FM Accurate calculation of wave transformation from deep to shallow water until it reaches the very edge of marine structures – and beyond – is of great importance to planners, designers, authorities and asset owners. This new knowledge supports cost effective design and planning of marine infrastructures exposed to wave forcings. Introducing an advanced modelling application that can help you calculate wave transformation processes quickly and accurately. Time: 25 Oct, 03:00 UTC Online
12 Nov
1 day
HOW TO MANAGE RAINWATER You will hear about concepts and tools to analyse damage costs from flood maps with special focus on DHI’s City Adaptation Decision Support System (CADSS) and its application within the new Danish Engineers' Association Guideline Paper No 31. Online
13 Nov
1 day
MIKE FLOOD This free-of charge, one-hour webinar provides an introduction to the MIKE FLOOD framework and its capabilities for integrated one and two dimensional flood modelling. You will be introduced to the setup and application of a coupled flood model including a 1D collection system network, a 1D river network and a 2D surface model for floodplains as well as how to visualize flood model results. 14:00-15:00 UTC Online
15 Nov
1 day
HOW THE MANAGE RAINWATER You will hear about concepts and tools to analyse damage costs from flood maps with special focus on DHI’s City Adaptation Decision Support System(CADSS) and its application within the new Danish Engineers' Association Guideline Paper No 31. Online
7 Feb
1 day
FEFLOW This free, one-hour webinar offers a case study of a state-of-the-art groundwater flow model that was developed in a complex hydrogeologic setting to improve pore pressure estimate reliability and optimize a dewatering system with respect to CAPEX and OPEX costs. The high-resolution 4D groundwater flow model for transient pit wall pore pressure and mine inflow estimates was developed for a large open pit mine in Peru. 15:00 - 16:00 UTC (11am - 12pm EST) Online
More webinars