Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

25-26 May
2 days
MIKE HYDRO RIVER Advance This one-day course teaches MIKE 11 users how to begin with MIKE HYDRO River and introduces all the advantages of this new platform for modelling of river systems. Vietnam
25-26 May
2 days
MIKE 21 SW This two-day course teaches you the fundamentals of wave modelling as well as gives you an introduction on how to set up spectral wave models for various applications using MIKE 21 SW. Vietnam
29-30 May
2 days
MIKE HYDRO RIVER This two-day course gives you an introduction to the capabilities of the MIKE HYDRO River modelling system in order to enable you to set up and run basic river models with MIKE HYDRO River. Bulgaria
29-31 May
3 days
FEFLOW This three-day course provides you with an introduction to groundwater modelling using FEFLOW. You learn about the basic concepts of the software through building flow and transport models (2D/3D). Switzerland
29 May
1 day
COUPLING FEFLOW AND MIKE 21 FM: A POWERFUL NEW TOOL This new coupling option allows the consideration of highly dynamic exchange processes on a local scale. This webinar will introduce the benefits of the new coupling option for various applications in mining, geothermal modelling, flood protection etc. and show some live examples. A 1-hour free webinar. 7:30 - 8:30 UTC. Online
30 May
1 day
NEWS AND VIEWS IN FEFLOW 7.1, MIKE SOFTWARE 2017 News and Views in FEFLOW 7.1: Optimised workflows and new possibilities. 7.30-8.30 UTC Online
30 May
1 day
MIKE OPERATIONS Real-time overview of data for operational and analytical use. Learn how you can integrate observed and forecast data with numerical models with the use of DHI MIKE OPERATIONS Software. 06.00-07.00 UTC Online
More courses

Upcoming webinars

29 May
1 day
COUPLING FEFLOW AND MIKE 21 FM: A POWERFUL NEW TOOL This new coupling option allows the consideration of highly dynamic exchange processes on a local scale. This webinar will introduce the benefits of the new coupling option for various applications in mining, geothermal modelling, flood protection etc. and show some live examples. A 1-hour free webinar. 7:30 - 8:30 UTC. Online
30 May
1 day
NEWS AND VIEWS IN FEFLOW 7.1, MIKE SOFTWARE 2017 News and Views in FEFLOW 7.1: Optimised workflows and new possibilities. 7.30-8.30 UTC Online
30 May
1 day
MIKE OPERATIONS Real-time overview of data for operational and analytical use. Learn how you can integrate observed and forecast data with numerical models with the use of DHI MIKE OPERATIONS Software. 06.00-07.00 UTC Online
30 May
1 day
FEFLOW: An Overview of Mass Transport Capabilities. 15.00-16.00 UTC Online
31 May
1 day
WATERNET ADVISOR The webinar will cover the following: • Introduction to the WaterNet Advisor • How can you benefit in your daily operations? • Live demo of key applications in WaterNet Advisor • Q&A session: Bring your technical questions and get answers from our Water Supply Systems Expert You may benefit from the webinar if you’re working in water utilities, municipalities, fire departments, risk management agencies or emergency response teams. Online Register
31 May
1 day
WATERNET ADVISOR The webinar will cover the following: • Introduction to the WaterNet Advisor • How can you benefit in your daily operations? • Live demo of key applications in WaterNet Advisor • Q&A session: Bring your technical questions and get answers from our Water Supply Systems Expert You may benefit from the webinar if you’re working in water utilities, municipalities, fire departments, risk management agencies or emergency response teams. Online Register
31 May
1 day
COUPLING FEFLOW AND MIKE 21 FM: A POWERFUL NEW TOOL This new coupling option allows the consideration of highly dynamic exchange processes on a local scale. This webinar will introduce the benefits of the new coupling option for various applications in mining, geothermal modelling, flood protection etc. and show some live examples. A 1-hour free webinar. 7:30 - 8:30 UTC. Online
1 Jun
1 day
MIKE URBAN Introduction to Real-Time Control Modeling with MIKE URBAN 16:00-17:00 UTC (12pm EST) Online
1 Jun
1 day
MODELLING THE EFFECTS OF HEAVY RAINFALL EVENTS: OUR SOLUTION This webinar will introduce our solution for managing the risks of urban flooding caused by heavy rainfall events. We will illustrate the methods and tools used to identify these risks, to establish effective warning systems and to develop protective measures. A 1-hour free webinar, 8.00 - 9:00 UTC Online
1 Jun
1 day
NEWS AND VIEWS IN WATER RESOURCES MODELLING, MIKE SOFTWARE 2017 An overview of new features in version 2017. 7.00-8.00 UTC Online
More webinars