Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

18 May
1 day
Webinar: Port planification and optimization with advanced mooring systems Join us for this one-hour webinar, where we will present advanced equipment and technologies for improving mooring systems in ports and terminals. Discover how to reduce downtime, operational risks and increase efficiency on cargo transfers in ports. ** Presented in Spanish ** 14:00UTC (09:00 Lima) Online Register
19 May
1 day
Webinar: Moving from MOUSE and MIKE 11 engines to the MIKE 1D engine (why and how) In this online webinar, you will get to know why you should move your MOUSE and MIKE 11 engine based models to the MIKE 1D engine, and how to do it. Duration is approx. 45 minutes. Online Register
20 May
1 day
Webinar: Modeling of Wastewater Treatment Plants: The Journey from WEST to TwinPlant - Part 2 Part 2 of this 3 part series will focus on the real-time controls allowing utilities to operate WWTPs with confidence and precision. During this free 1-hour webinar, you will discover how process modeling solutions can be customized and programmed in to utility control systems. Learn how automated controls and optimizers will address wastewater treatment challenges and improve overall efficiency through a powerful combination of best-in-class technology and time-tested methodologies. 15:00 UTC Online Register
20 May
1 day
Webinar: Modeling of Wastewater Treatment Plants: The Journey from WEST to TwinPlant - Part 2 Part 2 of this 3 part series will focus on the real-time controls allowing utilities to operate WWTPs with confidence and precision. During this free 1-hour webinar, you will discover how process modeling solutions can be customized and programmed in to utility control systems. Learn how automated controls and optimizers will address wastewater treatment challenges and improve overall efficiency through a powerful combination of best-in-class technology and time-tested methodologies. 19:00 UTC Online Register
25-26 May
2 days
MIKE+ URBAN WATER DISTRIBUTION Advanced This two-day, hands-on course gives you an introduction to advanced modelling techniques and their applications in water distribution systems. On completion of the course you will be able to use MIKE+ URBAN software to conduct specialized simulations outside of standard EPANET modelling such as demand driven simulations, real-time operations, network shutdown and flushing analysis. Sweden
25 May
1 day
Webinar: Physics-based traffic management system for vessels Join us for this free 60 minute webinar where we introduce you to a ports operational system developed for planning and optimization of vessel traffic according to metoceanographic conditions and the characteristics of each ship. Presented in Spanish 23:00 UTC 19:00 Chile Online Register
25 May
1 day
Webinar: Estimating the feasibility of geothermal installations through numerical modelling The use of geothermal energy is not only saving fossil fuels but also contributing to the solution of numerous environmental problems. Understand the sustainability of geothermal systems is crucial to understand the production level over long times. In this webinar, several practical examples will be presented to demonstrate the importance of numerical modelling through the entire design, planning and operation of geothermal systems. Date: 25.05. 2021 Time: 15.00-16.00 UTC Online Register
More courses

Upcoming webinars

18 May
1 day
Webinar: Port planification and optimization with advanced mooring systems Join us for this one-hour webinar, where we will present advanced equipment and technologies for improving mooring systems in ports and terminals. Discover how to reduce downtime, operational risks and increase efficiency on cargo transfers in ports. ** Presented in Spanish ** 14:00UTC (09:00 Lima) Online Register
19 May
1 day
Webinar: Moving from MOUSE and MIKE 11 engines to the MIKE 1D engine (why and how) In this online webinar, you will get to know why you should move your MOUSE and MIKE 11 engine based models to the MIKE 1D engine, and how to do it. Duration is approx. 45 minutes. Online Register
20 May
1 day
Webinar: Modeling of Wastewater Treatment Plants: The Journey from WEST to TwinPlant - Part 2 Part 2 of this 3 part series will focus on the real-time controls allowing utilities to operate WWTPs with confidence and precision. During this free 1-hour webinar, you will discover how process modeling solutions can be customized and programmed in to utility control systems. Learn how automated controls and optimizers will address wastewater treatment challenges and improve overall efficiency through a powerful combination of best-in-class technology and time-tested methodologies. 15:00 UTC Online Register
20 May
1 day
Webinar: Modeling of Wastewater Treatment Plants: The Journey from WEST to TwinPlant - Part 2 Part 2 of this 3 part series will focus on the real-time controls allowing utilities to operate WWTPs with confidence and precision. During this free 1-hour webinar, you will discover how process modeling solutions can be customized and programmed in to utility control systems. Learn how automated controls and optimizers will address wastewater treatment challenges and improve overall efficiency through a powerful combination of best-in-class technology and time-tested methodologies. 19:00 UTC Online Register
25 May
1 day
Webinar: Physics-based traffic management system for vessels Join us for this free 60 minute webinar where we introduce you to a ports operational system developed for planning and optimization of vessel traffic according to metoceanographic conditions and the characteristics of each ship. Presented in Spanish 23:00 UTC 19:00 Chile Online Register
25 May
1 day
Webinar: Estimating the feasibility of geothermal installations through numerical modelling The use of geothermal energy is not only saving fossil fuels but also contributing to the solution of numerous environmental problems. Understand the sustainability of geothermal systems is crucial to understand the production level over long times. In this webinar, several practical examples will be presented to demonstrate the importance of numerical modelling through the entire design, planning and operation of geothermal systems. Date: 25.05. 2021 Time: 15.00-16.00 UTC Online Register
26 May
1 day
Webinar: Estimating the feasibility of geothermal installations through numerical modelling The use of geothermal energy is not only saving fossil fuels but also contributing to the solution of numerous environmental problems. Understand the sustainability of geothermal systems is crucial to understand the production level over long times. In this webinar, several practical examples will be presented to demonstrate the importance of numerical modelling through the entire design, planning and operation of geothermal systems. Date: 26.05. 2021 Time: 07.00-08.00 UTC Online Register
27 May
1 day
Webinar: Estimating the feasibility of geothermal installations through numerical modelling The use of geothermal energy is not only saving fossil fuels but also contributing to the solution of numerous environmental problems. Understand the sustainability of geothermal systems is crucial to understand the production level over long times. In this webinar, several practical examples will be presented to demonstrate the importance of numerical modelling through the entire design, planning and operation of geothermal systems. Date: 27.05. 2021 Time: 14.00-15.00 UTC Online Register
2 Jun
1 day
Webinar: MIKE 2021 Update 1 In this online webinar, you will learn more about the latest developments in the 2021 Update 1 release. The webinar will focus on the updates and new features to our software products most relevant for New Zealand market including: - MIKE+ WD, CS and FLOODING - MIKE HYDRO RIVER - MIKE 21FM - MIKE OPERATIONS Online Register
16 Jun
1 day
Webinar: MIKE+ for Water Distribution In this online webinar, you will learn more about MIKE+ for Water Distribution network modelling. You will get an overview of the tool’s improved workflows, new special analysis, how it can be used and where it sets itself apart from the classic MIKE URBAN. Online Register
More webinars