Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

25-29 Jun
5 days
FEFLOW - AUTOMATIC MODEL CALIBRATION AND UNCERTAINTY ANALYSIS WITH FePEST Introduction to FePEST interface, model calibration with pilot points and regularization methods, uncertainty analysis from a decision-maker perspective, uncertainty to model predictions (Do you trust your predictions?), sensitivity analysis (best/worst case scenario). ***Course Fee: 300,00 € *** Online
26-27 Jun
2 days
MIKE 21 FLOW MODEL HD FM This two-day course teaches you the fundamentals of 2D hydrodynamic modelling (HD) and gives you an introduction on how to set up a hydrodynamic model using the MIKE 21 Flow Model HD FM model using flexible mesh bathymetry. Philippines
27-29 Jun
3 days
FEFLOW This three-day, hands-on course in Toronto, ON provides you with an introduction to groundwater modelling using FEFLOW. You will learn the basic concepts of the software through building two and three-dimensional flow and solute-transport models applying the most important programme functions, including pre-processing, simulation and results evaluation. 13:00-20:00 UTC (9:00-17:00 EST) Canada
2-3 Jul
2 days
MIKE FLOOD This two-day course teaches you urban flood modelling by integrating the 1D urban drainage model (MU CS) and 2D overland flow model (MIKE 21). The aim is to establish a 2D overland flow model for urban flood modelling. Thailand
5-6 Jul
2 days
MIKE HYDRO RIVER This two-day course increases your skills to develop advanced river models for flood plain studies, irrigation systems, and complex river networks with hydraulic structures and advanced control of operational gates, etc. Thailand
9-10 Jul
2 days
FLOOD FORECASTING AND EARLY WARNING This two-day course teaches you how to create powerful forecasting and early warning system and how you can configure a system to meet your specific needs. Thailand
9-13 Jul
5 days
INTRODUCTION TO GROUNDWATER MODELLING AT MINE SITES This five-day, hands-on course provides you with the skills you need for applying FEFLOW for groundwater simulation at mine sites. It will cover typical modelling tasks such as mine dewatering (open-cut and underground mines), groundwater rebound, reactive transport (acid mine drainage), etc. The course uses specially developed hands-on exercises supported by lectures on theory and relevant practical aspects. Chile
More courses

Upcoming webinars

17 Jul
1 day
WATERNET ADVISOR This free, one hour webinar will provide a live demonstration of WaterNet Advisor – an exciting new web based modeling tool that allows water utilities to quickly and efficiently operate their hydraulic model from various devices such as personal computers, smart phones, and tablets (mobile devices). The webinar will also showcase WaterNet Online’s ability to receive real-time data from SCADA, offering real time, hindcasting and forecasting capabilities. 16:00-17:00 UTC (12:00-1:00pm EST) Online
26 Jul
1 day
FEFLOW This free, one hour webinar covers typical modeling tasks such as mine dewatering (open-cut and underground mines), groundwater rebound, reactive transport (acid mine drainage), etc. 15:00-16:00 UTC (11:00am-12:00pm EST) Online
14 Aug
1 day
MIKE 21 This free, 1.5 hour webinar will focus on the integrated modeling of sediment transport processes in coastal and estuarine environments using the sediment transport modules available in MIKE 21 and 3. The presentation includes a description of available modules, of the modular structure of calculation implemented in MIKE, useful considerations when selecting which model to adopt (sediment characteristics being the most important), among other modeling related aspects. 16:00-17:30 UTC (12:00-1:30pm EST) Online
21 Aug
1 day
MIKE 21C This free, one hour webinar will teach you the theoretical and practical aspects of cohesive and non-cohesive sediment transport modeling in rivers and reservoirs. MIKE 21 Curvilinear (MIKE 21C) consists of a curvilinear hydrodynamics module (CHD) and a sediment transport model (CST). A curvilinear grid generator is also available for preparation of the curvilinear grids for the simulations. 15:00-16:00 UTC (11:00am-12:00pm EST) Online
6 Sep
1 day
MIKE 21 MOORING ANALYSIS This free, one hour webinar, introduces you to the fundamentals of dynamic mooring analysis and gives you an introduction on how to set up a moored ship in a port subject to environmental forcings such as waves, currents and wind. The course will also help you assessing vessel motions, fender and line forces, which is of utmost importance when planning for port design and operations. Online
27 Sep
1 day
MIKE URBAN This free, one hour webinar provides an introduction to different approaches of modeling green infrastructure in MIKE URBAN and their effect on different types of storm events. In addition, you are introduced to storm water quality and treatment options. The webinar encompasses all types of green infrastructure practices on the local level including bio-retention cells, rain gardens, green roofs, infiltration trenches, permeable pavements, rain barrels and vegetative swales. 16:00-17:00 UTC (12:00-1:00pm EST) Online
11 Oct
1 day
FEFLOW This free, one-hour webinar offers a case study of a state-of-the-art groundwater flow model that was developed in a complex hydrogeologic setting to improve pore pressure estimate reliability and optimize a dewatering system with respect to CAPEX and OPEX costs. The high-resolution 4D groundwater flow model for transient pit wall pore pressure and mine inflow estimates was developed for a large open pit mine in Peru. 15:00 - 16:00 UTC (11am - 12pm EST) Online
25 Oct
1 day
MIKE SHE If you had time for an open discussion with MIKE Powered by DHI staff, what would you ask? In our series of “Ask an Expert” webinars, we give you that chance. Any question - from beginner to advanced - is welcome, and will be addressed in an open forum. This session will focus on MIKE SHE, the most widely used software for fully coupled and fully integrated surface water and groundwater modeling. 15:00-16:00 UTC (11:00am-12:00pm EST) Online
More webinars