Support

Explore our unparallelled support

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As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

28 Jun
1 day
Webinar: MIKE 2021 Update 1: What’s new in MIKE 21/3 Join this webinar for an in-depth look at what’s new in MIKE 21 and MIKE 3. See the groundbreaking new near-bed transport model in action, which allows you to simulate simultaneously suspended mixed sand and mud transport to better represent dredging activities in MIKE 21/3 Mud Transport. Date 28.06.2021 Time: 15.00 -16.00 UTC Online Register
28 Jun
1 day
Webinar: MIKE 2021 Update 1: What’s new in MIKE 21/3 Join this webinar for an in-depth look at what’s new in MIKE 21 and MIKE 3. See the groundbreaking new near-bed transport model in action, which allows you to simulate simultaneously suspended mixed sand and mud transport to better represent dredging activities in MIKE 21/3 Mud Transport. Date 28.06.2021 Time: 07.00 - 08.00 UTC Online Register
29 Jun
1 day
Webinar: MIKE 2021 Update 1: What’s new in MIKE+ and WaterNet Advisor CS/SWMM MIKE 2021 Update 1 is packed with new features, tools and updates to expand your modelling capabilities, speed up workflows and produce more accurate results. Join this webinar for an in-depth look at what’s new in MIKE+ and WaterNet Advisor as part of this latest Release. Date: 29.06.2021, Time: 07:00 - 08:00 UTC Online Register
29 Jun
1 day
Webinar: MIKE 2021 Update 1: What’s new in MIKE+ and WaterNet Advisor CS/SWMM MIKE 2021 Update 1 is packed with new features, tools and updates to expand your modelling capabilities, speed up workflows and produce more accurate results. Join this webinar for an in-depth look at what’s new in MIKE+ and WaterNet Advisor as part of this latest Release. Date: 29.06.2021, Time: 14:00 UTC Online Register
30 Jun
1 day
Webinar: MIKE+ for Collection System (waste water) In this online webinar, you will learn more about MIKE+ for Collection Systems, specifically for wastewater network modelling. You will get an overview of the tool itself, how it can be used and where it sets itself apart from the classic MIKE URBAN. New features will be introduced as well improved ways to visualise and interrogate results further. 11.00am NZT. Online Register
7 Jul
1 day
Webinar: MIKE+ for Flood Modelling MIKE+ is an integrated environment for flood modelling. All coupling between pipes, streams and 2D surface is now internally implemented, simplifying the workflows while retaining advanced features and state of the art engines. Get an overview of what is available and how you can use MIKE+ for your next flood modelling project. 11.00am NZT. Online Register
13 Jul
1 day
Webinar: Neuerungen in MIKE+2021.1 In this online webinar, you will learn more about the latest developments in the 2021 Update 1 release. The webinar will focus on the updates and new features of our software products most relevant for Germany, Austria, Switzerland market. Time: 12.00-13.00 UTC Online Register
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Upcoming webinars

28 Jun
1 day
Webinar: MIKE 2021 Update 1: What’s new in MIKE 21/3 Join this webinar for an in-depth look at what’s new in MIKE 21 and MIKE 3. See the groundbreaking new near-bed transport model in action, which allows you to simulate simultaneously suspended mixed sand and mud transport to better represent dredging activities in MIKE 21/3 Mud Transport. Date 28.06.2021 Time: 15.00 -16.00 UTC Online Register
28 Jun
1 day
Webinar: MIKE 2021 Update 1: What’s new in MIKE 21/3 Join this webinar for an in-depth look at what’s new in MIKE 21 and MIKE 3. See the groundbreaking new near-bed transport model in action, which allows you to simulate simultaneously suspended mixed sand and mud transport to better represent dredging activities in MIKE 21/3 Mud Transport. Date 28.06.2021 Time: 07.00 - 08.00 UTC Online Register
29 Jun
1 day
Webinar: MIKE 2021 Update 1: What’s new in MIKE+ and WaterNet Advisor CS/SWMM MIKE 2021 Update 1 is packed with new features, tools and updates to expand your modelling capabilities, speed up workflows and produce more accurate results. Join this webinar for an in-depth look at what’s new in MIKE+ and WaterNet Advisor as part of this latest Release. Date: 29.06.2021, Time: 07:00 - 08:00 UTC Online Register
29 Jun
1 day
Webinar: MIKE 2021 Update 1: What’s new in MIKE+ and WaterNet Advisor CS/SWMM MIKE 2021 Update 1 is packed with new features, tools and updates to expand your modelling capabilities, speed up workflows and produce more accurate results. Join this webinar for an in-depth look at what’s new in MIKE+ and WaterNet Advisor as part of this latest Release. Date: 29.06.2021, Time: 14:00 UTC Online Register
30 Jun
1 day
Webinar: MIKE+ for Collection System (waste water) In this online webinar, you will learn more about MIKE+ for Collection Systems, specifically for wastewater network modelling. You will get an overview of the tool itself, how it can be used and where it sets itself apart from the classic MIKE URBAN. New features will be introduced as well improved ways to visualise and interrogate results further. 11.00am NZT. Online Register
7 Jul
1 day
Webinar: MIKE+ for Flood Modelling MIKE+ is an integrated environment for flood modelling. All coupling between pipes, streams and 2D surface is now internally implemented, simplifying the workflows while retaining advanced features and state of the art engines. Get an overview of what is available and how you can use MIKE+ for your next flood modelling project. 11.00am NZT. Online Register
4 Aug
1 day
Webinar: Upgrading MIKE FLOOD models to MIKE+ MIKE+ is a new, integrated environment for flood modelling. Learn how to upgrade you existing MIKE FLOOD models into MIKE+ and what options are available for the most typical flood model configurations. We will share our experience, changes that may be required and the most common issues when converting the old models. 11.00am NZT. Online Register
21 Oct
1 day
Webinar: MIKE Mine - cloud-based operational mine water management, reduce cost, minimize risk, respond quickly. MIKE Mine is a customizable decision support tool designed for mine owners and operators. During this 60 minute webinar, you will see a live demonstration of the application and see how you can easily centralize all online and offline data, notice trends in real-time, reconcile plans and operations and monitor performance indicators that will allow you to take the appropriate action quickly. 19:00UTC 15:00ET Online Register
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