Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

19-21 Jun
3 days
MIKE HYDRO RIVER This three-day, hands-on course gives you an introduction to MIKE HYDRO River and its capabilities for modelling of river systems. The aim is to enable you to create, edit and run basic river models and to analyse and present the simulation results. India
20-21 Jun
2 days
MIKE 21 FLOW MODEL HD FM This two-day course teaches you the fundamentals of 2D hydrodynamic modelling (HD) and gives you an introduction on how to set up a hydrodynamic model using the MIKE 21 Flow Model HD FM model using flexible mesh bathymetry. Vietnam
25 Jun
1 day
ABM LAB In this free 1-hour webinar you will learn how underwater sound noises such as the construction and operation of offshore wind farms, oil and gas exploration / production, seismic surveys, vessel traffic and fishing impacts underwater living organisms. This webinar will be presented in Portuguese. 15:00 - 16:00 UTC (11:00am EST). Online
27-28 Jun
2 days
MIKE HYDRO BASIN This two-day course gives you an overview of how to use MIKE HYDRO Basin to support river basin management and reservoir operations. The course can be adapted to focus on different aspects of river basin management including hydropower, surface water gr Greece
27-28 Jun
2 days
MIKE FLOOD This two-day, hands-on course aims to teach you river flood modelling by integrating the 1D river model (MIKE HYDRO River) and 2D overland flow model (MIKE 21). The emphasis is on establishing a 2D overland flow model followed by coupling the 1D and 2D model components to simulate the fully integrated flow dynamics between main rivers and surrounding flood plain areas. Greece
27 Jun
1 day
MIKE TECHNOLOGY This free, one-hour webinar will introduce you to the world of MIKE Powered by DHI technologies. MIKE Powered by DHI technologies can be used for a wide range of challenges in water environments, including oceans, coastlines, harbors and ports, sediment transport, water quality and ecology, surface and groundwater, rivers and reservoirs, flooding, climate change, water management, water distribution, collection systems, wastewater treatment, and flow in porous media. 15:00-16:00 UTC (11am EST) Online
1-5 Jul
5 days
GROUNDWATER MODELLING AT MINE SITES This five-day, hands-on course provides you with the skills you need for applying FEFLOW for groundwater simulation at mine sites. It will cover typical modelling tasks such as mine dewatering (open-cut and underground mines), groundwater rebound, reactive transport (acid mine drainage), etc. The course uses specially developed hands-on exercises supported by lectures on theory and relevant practical aspects. Peru
More courses

Upcoming webinars

25 Jun
1 day
ABM LAB In this free 1-hour webinar you will learn how underwater sound noises such as the construction and operation of offshore wind farms, oil and gas exploration / production, seismic surveys, vessel traffic and fishing impacts underwater living organisms. This webinar will be presented in Portuguese. 15:00 - 16:00 UTC (11:00am EST). Online
27 Jun
1 day
MIKE TECHNOLOGY This free, one-hour webinar will introduce you to the world of MIKE Powered by DHI technologies. MIKE Powered by DHI technologies can be used for a wide range of challenges in water environments, including oceans, coastlines, harbors and ports, sediment transport, water quality and ecology, surface and groundwater, rivers and reservoirs, flooding, climate change, water management, water distribution, collection systems, wastewater treatment, and flow in porous media. 15:00-16:00 UTC (11am EST) Online
3 Jul
1 day
DHI NZ WEBINAR: An introduction to DHI: Non-thematic This 30 minute webinar is a non-technical introduction to ‘who is DHI’ – services and software. We will talk about DHI’s background and philosophy being a not-for-profit organisation, as well as the range of software options covering all aspects of water and the capacity building, training and knowledge sharing support options available. 0:00-0:30 UTC (12:00 pm NZST) Online Register
22 Aug
1 day
MIKE 21C This free, one hour webinar will teach you the theoretical and practical aspects of cohesive and non-cohesive sediment transport modeling in rivers and reservoirs. MIKE 21 Curvilinear (MIKE 21C) consists of a curvilinear hydrodynamics module (CHD) and a sediment transport model (CST). A curvilinear grid generator is also available for preparation of the curvilinear grids for the simulations. 15:00 - 16:00 UTC 11:00am EST Online
4 Sep
1 day
DHI NZ WEBINAR: MIKE URBAN+ Following the launch of the new MIKE URBAN+ earlier in the year, join senior urban modeller Rathika Jebamony as she takes you through the new interface, providing tips and tricks along the way, including the main differences between the new interface and the older MIKE URBAN classic interface. 0:00-0:30 UTC (12:00 pm NZST) Online Register
12 Sep
1 day
MIKE URBAN This free, one-hour webinar provides an introduction to the different approaches of modeling green infrastructure in MIKE URBAN and their effect on different types of storm events. In addition, you are introduced to storm water quality and treatment options. The webinar encompasses all types of the green infrastructure practices on the local level thus including bio-retention cells, rain gardens, green roofs, infiltration trenches, permeable pavements, rain barrels and vegetative swales. 16:00-17:00 UTC (12pm EST) Online
3 Oct
1 day
MIKE21 This free, 1.5 hour webinar will focus on the integrated modeling of sediment transport processes in coastal and estuarine environments using the sediment transport modules available in MIKE 21 and 3. The session also includes several examples of application of the modules, including use of the morphology and shoreline morphology features in MIKE 21. 16:00-17:30 UTC 12:00 pm EST Online
9 Oct
1 day
DHI NZ WEBINAR: Remote Sensing To Monitor Water Quality In this webinar, you will hear how remote sensing could be used to produce accurate and seamless maps of water quality, including algae blooms and suspended matter content. Remote-sensing is increasingly becoming the popular method to detect water quality in both fresh and coastal environments. 23:00-23:30 UTC (12:00 pm NZDT) Online Register
17 Oct
1 day
WATERNET ADVISOR This free, one hour webinar will provide a live demonstration of WaterNet Advisor – a web based modeling tool that allows water utilities to quickly and efficiently operate hydraulic models from personal computers, smart phones, and tablets (mobile devices). We will run user-defined scenarios to demonstrate ease of use for engineering operation and maintenance. We will showcase the ability to receive real-time data from SCADA, offering real-time hindcasting, and forecasting. 16:00-17:00 UTC (12:00pm EST) Online
6 Nov
1 day
DHI NZ WEBINAR: Managing Water-Related Health Risks In this webinar, you will hear how Quantitative Microbial Risk Assessment (QMRA) could be used to estimate health risks and develop guidelines to protect public health. Exposure to contaminated water is an important route for the transmission of diarrhoeal pathogens, in addition to the cause of other illnesses such as respiratory, skin rash, earache, and eye irritations. 23:00-23:30 UTC (12:00 pm NZDT) Online Register
More webinars