Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

11-12 Jun
2 days
MIKE 21/3 FLOW MODEL HD FM This two-day course aims at enabling you to set up and run flow simulations with MIKE 21/3 Flow Model HD FM using the using flexible mesh bathymetry, advanced data preparation and editing facilities and presentation tools. Greece
15-16 Jun
2 days
FEFLOW This two-day course aims to provide you with the skills for advanced groundwater modelling. Depending on the needs of the participants, a selection of topics is offered. Italy
16 Jun
1 day
Webinar: How to reduce port sedimentation In this free 1 hour webinar, you will learn how sedimentation problems can be predicted and avoided by optimizing port layouts and how the available technologies can assist in the planning of maintenance dredging to reduce costs and minimize losses in port operations. Take advantage of this opportunity to discover new solutions that can optimize your project and make the operation of your port safer and less costly! 15:00 UTC Online Register
16 Jun
1 day
Webinar: Introduction to mesh flexibility in FEFLOW: layered, partially unstructured or fully unstructured meshes During this free 45 minute webinar including a Q&A session, we will introduce you to how FEFLOW is supported by a sophisticated mesh generation algorithm and interfaces to a number of geological modelling frameworks. Groundwater models in demanding geological settings can now be set up more easily than ever before. The new meshing options are especially helpful for the precise mapping of inclined boreholes, inclined faults or any underground structures 18:00 UTC (2:00 pm EST) Online Register
17 Jun
1 day
Moving from MIKE 11 to MIKE HYDRO RIVER This online webinar, will show you how to move from MIKE 11 to MIKE HYDRO RIVER. The new features and workflows will intrigue you to make the move. Time (NZT): Wednesday, 17 June 2020, 12:00 pm Online Register
18 Jun
1 day
Webinar: Neuerungen in MIKE URBAN+ 2020 Update 1 In this Webinar we introduce you to the latest enhancements to MIKE URBAN+ 2020 Update 1 that will enable you to improve the quality of your models and reduce simulation time. Time: 18.06.2020 08:00 UTC Online Register
25-26 Jun
2 days
MIKE 21/3 TR FM, MT FM, PT FM This two-day course teaches you fine sediment modelling and gives you an introduction on setting up a transport model using the MIKE 21, MIKE 3 transport model (TR), the mud transport model (MT) and the particle tracking model (PT). Vietnam
More courses

Upcoming webinars

16 Jun
1 day
Webinar: How to reduce port sedimentation In this free 1 hour webinar, you will learn how sedimentation problems can be predicted and avoided by optimizing port layouts and how the available technologies can assist in the planning of maintenance dredging to reduce costs and minimize losses in port operations. Take advantage of this opportunity to discover new solutions that can optimize your project and make the operation of your port safer and less costly! 15:00 UTC Online Register
16 Jun
1 day
Webinar: Introduction to mesh flexibility in FEFLOW: layered, partially unstructured or fully unstructured meshes During this free 45 minute webinar including a Q&A session, we will introduce you to how FEFLOW is supported by a sophisticated mesh generation algorithm and interfaces to a number of geological modelling frameworks. Groundwater models in demanding geological settings can now be set up more easily than ever before. The new meshing options are especially helpful for the precise mapping of inclined boreholes, inclined faults or any underground structures 18:00 UTC (2:00 pm EST) Online Register
17 Jun
1 day
Moving from MIKE 11 to MIKE HYDRO RIVER This online webinar, will show you how to move from MIKE 11 to MIKE HYDRO RIVER. The new features and workflows will intrigue you to make the move. Time (NZT): Wednesday, 17 June 2020, 12:00 pm Online Register
30 Jun
1 day
Learn how to analyse your Water Distribution network with WaterNet Advisor In this online webinar, you will see how WaterNet Advisor can help with quick scenario and analysis of your water distribution network. No need to be a modeller to use WaterNet Advisor. This is a business application used by managers, planners, maintenance crews and emergency response units. It's powerful and easy to use, just join and see. Time (NZT): Tuesday, 30 June 2020, 12:00 pm Online Register
22 Jul
1 day
Managing storm water contamination in urban areas Stormwater runoff from a wide range of land uses in urban catchments carries a number of pollutants such as heavy metals, nutrients, total suspended solids, and bacteria (e.g. E. coli). Although different Water Sensitive Urban Design (WSUD) systems are useful for improving stormwater quality, a significant gap remains to predict their impact at catchment level. This webinar describes the gap and solutions with relevant case studies. Time (NZT): 22 July 2020, 12:00 pm Online Register
5 Aug
1 day
Integrated coastal water quality modelling for limit setting process Environment regulators need to consider the connectivity between freshwater and coastal waters, and assess catchment load limits in the freshwater domain to protect the values of coastal receiving environments. Goal of uniform load reduction is neither realistic nor cost effective. This webinar describes how numerical modelling can be used to determine the connectivity and find targeted ways to reduce loading to results in acceptable state of the coastal receiving environment. Time (NZT): 5 August 2020, 12:00 pm Online Register
19 Aug
1 day
River water quality modelling and management River water quality models, which simulate the fate and transport of contaminants under different scenarios, are useful for water resource managers to assess the possible water quality status of rivers under various scenarios. These models can be of three types - empirical black box, conceptual grey box, and numerical white box. This webinar discusses about these three modelling types and how they can be used for operational management. Time (NZT): Wednesday, 19 August 2020, 12:00 pm Online Register
29 Sep
1 day
Webinar: Hybrid approach to modelling long-term shoreline evolution using MIKE 21 FM An increasing number of conflicts in coastal areas and unintended consequences on shoreline morphology are caused by extensive development of industry, infrastructure and tourism related projects in coastal areas - while, at the same time, climate change poses a challenge at many locations. During this free 45 minute webinar you will learn how MIKE 21 will help you make the right management decisions as a coastal planner. 17:00 UTC (1:00 PM EST) Online Register
More webinars