Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

18 Jan
1 day
MIKE SHE Introduction to MIKE SHE and a presentation of the GUI. 14:00-15.00 UTC Online Register
18 Jan
1 day
MIKE 21 FM SHORELINE This 1-hour webinar gives an introduction to the MIKE 21 FM Shoreline Module which was new in the MIKE ZERO 2016 release and has been updates with a few new features in the MIKE ZERO 2017 release. 4-5PM UTC+10 Online
24 Jan
1 day
MIKE OPERATIONS Real-time overview of data for operational and analytical use. Learn how you can integrate observed and forecast data with numerical models with the use of DHI MIKE OPERATIONS Software. 08.00-09.00 UTC+1 Online
24-25 Jan
2 days
MIKE HYDRO RIVER This two-days course gives you an introduction to the capabilities of the MIKE HYDRO River modelling system in order to enable you to set up and run basic river models with MIKE HYDRO River. Italy
27 Jan
1 day
MIKE URBAN Introduction to modelling with MIKE URBAN. 14.00-15.00 UTC+1 Online
31 Jan-2 Feb
3 days
FEFLOW This three-day course provides you with an introduction to groundwater modelling using FEFLOW. You learn about the basic concepts of the software through building flow and transport models (2D/3D). Algeria
31 Jan-1 Feb
2 days
MIKE HYDRO BASIN This two-day course gives you an overview of how to use MIKE HYDRO Basin to support river basin management and reservoir operations. The course can be adapted to focus on different aspects of river basin management including hydropower, surface water gr Algeria
More courses

Upcoming webinars

18 Jan
1 day
MIKE SHE Introduction to MIKE SHE and a presentation of the GUI. 14:00-15.00 UTC Online Register
18 Jan
1 day
MIKE 21 FM SHORELINE This 1-hour webinar gives an introduction to the MIKE 21 FM Shoreline Module which was new in the MIKE ZERO 2016 release and has been updates with a few new features in the MIKE ZERO 2017 release. 4-5PM UTC+10 Online
24 Jan
1 day
MIKE OPERATIONS Real-time overview of data for operational and analytical use. Learn how you can integrate observed and forecast data with numerical models with the use of DHI MIKE OPERATIONS Software. 08.00-09.00 UTC+1 Online
27 Jan
1 day
MIKE URBAN Introduction to modelling with MIKE URBAN. 14.00-15.00 UTC+1 Online
8 Feb
1 day
MARINE MAMMAL MODELLING Learn more about how DHI applies agent-based modelling to simulate migratory behavior of marine mammals, and how this can be used to quantify the impacts of underwater noise and improve environmental risk assessments of mobile species. 4-5PM UTC +8 Online Register
8 Feb
1 day
MIKE URBAN Non revenue water, 15.00 UTC+1 Online
8 Feb
1 day
INTRODUCTION TO MOORING ANALYSIS WITH MIKE 21 MA MIKE 21 Mooring Analysis (MA) is the latest member of the MIKE 21 modelling suite, extending the applicability of MIKE towards port operations. It helps designing ports and increasing its efficiency. The Webinar will give an introduction to the feature set of MIKE 21 MA and show application examples of this sophisticated and at the same time easy to use tool. A 1-hour webinar. 8.00 UTC Online
14 Feb
1 day
MIKE HYDRO RIVER Introduction to fully dynamic modelling with MIKE HYDRO River. 14.00-15.00 UTC Online
14 Feb
1 day
MIKE FLOOD Flood modelling induced by dam break. One-dimensional or two-dimensional approach. 14.00-15.00 UTC-3 Online Register
15 Feb
1 day
MIKE HYDRO BASIN Introduction to modelling with MIKE HYDRO Basin. 14:00-15.00 UTC Online Register
More webinars