Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

28 Feb
1 day
MIKE OPERATIONS Real-time overview of data for operational and analytical use. Learn how you can integrate observed and forecast data with numerical models with the use of DHI MIKE OPERATIONS Software. 16.00-17.00 UTC Online
28 Feb-1 Mar
2 days
MIKE HYDRO RIVER This two-day course gives you an introduction to the capabilities of the MIKE HYDRO River modelling system in order to enable you to set up and run basic river models with MIKE HYDRO River. Hungary
1 Mar
1 day
INTRODUCTION TO MOORING ANALYSIS WITH MIKE 21 MA MIKE 21 Mooring Analysis (MA) is the latest member of the MIKE 21 modelling suite, extending the applicability of MIKE towards port operations. It helps designing ports and increasing its efficiency. The Webinar will give an introduction to the feature set of MIKE 21 MA and show application examples of this sophisticated and at the same time easy to use tool. A 1-hour webinar. 15.30 UTC Online
1-2 Mar
2 days
MIKE HYDRO RIVER This two-day course in Auckland gives you an introduction to the capabilities of the MIKE HYDRO River modelling system in order to enable you to set up and run basic river models with MIKE HYDRO River. New Zealand
1 Mar
1 day
MONITORING OF COLLECTION SYSTEMS This one-day course introduces you to the urban network in relation to monitoring devices´ installation, data collection and data processing. Hungary
1-2 Mar
2 days
MIKE URBAN COLLECTION SYSTEMS This two-day course gives you an introduction to data management and numerical modelling (MOUSE) of urban collection system networks (separate and combined) in order to enable you to set up and run simple MU CS models. Norway
1 Mar
1 day
MIKE URBAN CONTROL This one-day course gives you a detailed insight into real time control (Control) modelling of collection systems. The aim is to enable you to set up a reliable real time control model and to analyse and present the simulation results. Australia
More courses

Upcoming webinars

28 Feb
1 day
MIKE OPERATIONS Real-time overview of data for operational and analytical use. Learn how you can integrate observed and forecast data with numerical models with the use of DHI MIKE OPERATIONS Software. 16.00-17.00 UTC Online
1 Mar
1 day
INTRODUCTION TO MOORING ANALYSIS WITH MIKE 21 MA MIKE 21 Mooring Analysis (MA) is the latest member of the MIKE 21 modelling suite, extending the applicability of MIKE towards port operations. It helps designing ports and increasing its efficiency. The Webinar will give an introduction to the feature set of MIKE 21 MA and show application examples of this sophisticated and at the same time easy to use tool. A 1-hour webinar. 15.30 UTC Online
2 Mar
1 day
MIKE SHE Introduction to integrated watershed hydrology modelling using MIKE SHE.. 17:00-18:00 UTC Online
8 Mar
1 day
MODELLING MARINE HABITAT CONNECTIVITY Quantifying connectivity between geographically distinct marine habitats is often a challenging task, but pivotal for proper management of marine ecosystems. Learn how such links can be established with the use of DHI’s agent-based modelling software, ABM Lab. 08.00-09.00 UTC Online Register
14 Mar
1 day
MIKE HYDRO RIVER Introduction to fully dynamic modelling with MIKE HYDRO River. 14.00-15.00 UTC Online Register
14 Mar
1 day
WHAT'S NEW IN FEFLOW 7.1 - MIKE RELEASE 2017 An overview of new features in version 7.1/2017. 16.00-17.00 UTC Online
14 Mar
1 day
MIKE URBAN Introduction to modelling with MIKE URBAN. 13.00-14.00 UTC Online
15 Mar
1 day
MIKE HYDRO BASIN Introduction to modelling with MIKE HYDRO Basin. 14.00-15.00 UTC Online Register
16 Mar
1 day
WHAT'S NEW IN FEFLOW 7.1 - MIKE RELEASE 2017 An overview of new features in version 7.1/2017. 09.00-10.00 UTC Online
16 Mar
1 day
MIKE OPERATIONS Introduction to the integration of real-time data acquisition, analysis, forecasting and reporting. 16:00 - 17:00 UTC Online
More webinars